Ahmina Galloway
Houston,TX
Summary
Focused and dedicated insurance professional with several years of experience providing superior customer service and rates for policies. Partners with agents to build long-term relationships and develop strategic plans to aid clients with coverage needs.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Insurance Agent
Allstate Insurance
Stafford, TX
02.2022 - Current
- Demonstrates ability to provide excellent customer service and develop/maintain customer relationships.
- Utilized extensive experience to build key relationships and promote products in the local community.
- Strong computer skills and working knowledge of MS Office applications.
- Market and sell in a multi-product environment, where cross-selling and customer retention are essential to sales budget attainment.
- Contains a Property/Casualty license.
- Leveraged expertise in assisting with policyholders, claims, account management, billing, endorsements, and overall sales.
Customer Service Representative
Association of Health Care Management
Houston, TX
09.2021 - 02.2022
- Maintained close coordination with healthcare providers to enhance patient care and service experience
- Ensured compliance with Health Insurance Portability and Accountability Act (HIPAA) regulations in maintaining patient confidentiality
- Processing and accurately documenting patient information and interactions in customer relationship management (CRM) systems
- Collaborating with the billing department to handle billing inquiries and resolve billing disputes.
- Educating patients about health programs and preventative care
- Demonstrated courteous and professional customer service while addressing inquiries via phone and email.
- Understanding and interpreting health plan benefits and determining patient eligibility
Package Handler
FedEx Ground
Houston, TX
09.2020 - 09.2021
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Organized packages according to type, size, destination, and other specifications.
- Inspected packages for damages or defects and recorded any issues found.
- Managed inventory levels by tracking incoming and outgoing packages.
- Labeled parcels accurately according to company guidelines.
- Utilized computer systems for tracking orders, printing labels, and preparing reports.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
Product Demonstrator
Club Demonstration Services
Houston, TX
07.2019 - 04.2020
- Explained product specifications in detail to potential buyers, addressing their concerns and queries.
- Promoted products through effective sales techniques, resulting in increased sales figures.
- Organized product demonstrations for prospective clients, highlighting key features of the product.
- Educated customers about proper use of the products by demonstrating its functions during presentations.
- Ensured customer satisfaction by providing them with a pleasant experience while using the products being demonstrated.
- Attended trade shows and other marketing events where products were showcased and promoted.
- Presented informational sales presentations to potential customers to build strong, trusted client relationships and boost product sales.
Education
High school diploma - Science
George Ranch High School
Rosenberg, TX06.2018
Skills
- Customer Service
- Team member
- Money Handling
- MS Office
- Receptionist
- Policy writing
- Policy adjustment knowledge
- Client Account Management
- Client Retention
Certification
- TABC
- First Aid and CPR
- Property & Casualty License
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Insurance Agent
Allstate Insurance
02.2022 - Current
Customer Service Representative
Association of Health Care Management
09.2021 - 02.2022
Package Handler
FedEx Ground
09.2020 - 09.2021
Product Demonstrator
Club Demonstration Services
07.2019 - 04.2020
High school diploma - Science
George Ranch High School