Ahn Stephie Louis
Miramar
Summary
Multilingual and mission-driven professional with a Master of Science in Hospitality Management and a minor in Logistics and Supply Chain Management.
Currently employed at the Seminole Hard Rock Hotel in Hollywood, FL, excelling in high-pressure environments, guest services, and operational coordination. Fluent in English, French, Spanish, and Haitian Creole, with strong cross-cultural communication skills and global situational awareness.
Demonstrates proven leadership, adaptability, and critical thinking. Equipped with a strong foundation in logistics, service systems, and people-centered operations.
Overview
4
4
years of professional experience
Work History
Front Desk Agent
Seminole Hard Rock Hotel & Casino - Hollywood, FL
10.2023 - Current
- Collected room deposits, fees, and payments.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Enforced policies and procedures to increase efficiency.
- Developed and maintained positive relationships with guests for satisfaction.
Front Desk Agent
Loews Miami Beach Hotel
02.2023 - 09.2023
- Welcome and register guests in an outstanding friendly, professional, and efficient manner, assigning rooms which satisfy all special requests.
- Obtain necessary credit and payment information from guests.
- Provide check cashing and foreign currency conversion for hotel guests.
- Coordinate with other hotel departments to satisfy guest requests.
- Sell rooms in accordance with Front Desk sales strategies.
- Perform check-out and cash handling activities in accordance with all hotel cashiering and credit policies.
- Maintain the cleanliness and excellent condition of equipment and work area.
- Execute emergency procedures in accordance with hotel standards.
Administrative Assistant
200 Leslie Condominiums
10.2021 - 02.2023
- Oversaw maintenance and security for apartment properties.
- Performed duties associated with leasing appartements to new tenants.
- Explained lease terms, answered question, and provided information about features of the apartment community and the general idea.
- Enforced the rules that tenants must follow while identifying problems proactively and handled complaints from tenants.
- Made purchases and business arrangements for equipment, services, and supplies for the apartment community.
- Helped manager prepare, monitor, and adjust budgets, and wrote financial reports for apartments with managers while identifying ways to lower expenditures and maximize revenues.
- Maintained inventory of office supplies and placed orders.
Education
Bachelor of Science Degree - Hospitality Management
Florida International University, Miami FL Chaplin School of Hospitality & Tourism Management
Miami, FL07-2024
Master of Science - Hospitality Administration And Management
Florida International University, Miami FL Chaplin School of Hospitality & Tourism Management
Miami, FL08-2025
Minor - Logistics & Supply Chain Management
Florida International University
Miami, FL07-2024
Skills
- Safety and security procedures
- Multilingual & Multicultural Fluency
- Registration processing
- Report generation
- Inventory oversight
- POS systems
- Conflict management
Languages
French
Native or Bilingual
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front Desk Agent
Seminole Hard Rock Hotel & Casino - Hollywood, FL
10.2023 - Current
Front Desk Agent
Loews Miami Beach Hotel
02.2023 - 09.2023
Administrative Assistant
200 Leslie Condominiums
10.2021 - 02.2023
Bachelor of Science Degree - Hospitality Management
Florida International University, Miami FL Chaplin School of Hospitality & Tourism Management
Master of Science - Hospitality Administration And Management
Florida International University, Miami FL Chaplin School of Hospitality & Tourism Management
Minor - Logistics & Supply Chain Management
Florida International University
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