Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ahsan Rehmatulla

Levittown

Summary

Results-driven IT professional with a strong background in system administration, cybersecurity, and technical support. Adept at optimizing IT infrastructure, troubleshooting complex issues, and implementing innovative solutions to enhance efficiency and security.

Overview

6
6
years of professional experience

Work History

Technical Support Specialist

E-J Electric Installation
10.2024 - Current
  • Remotely accessed and troubleshot computers, iPads, and phones using Splashtop to resolve technical issues.
  • Managed and maintained Microsoft Duo for multi-factor authentication across the user base.
  • Inspected, released, and triaged quarantined messages using Mimecast, reducing false positives and safeguarding against phishing threats.
  • Provisioned and configured user accounts, extensions, and permissions in RingCentral to support unified communications for remote and on-site teams.
  • Collaborated on the end-to-end migration of 1,000+ users from Windows 10 to Windows 11, handling planning, imaging, deployment, and post-upgrade support.
  • Managed and maintained a fleet of 1,000+ corporate endpoints using VMware Workspace ONE while administering Active Directory accounts for the same user base- handling security patch deployment, compliance enforcement, user provisioning, password resets, and ongoing account maintenance.
  • Improved device compliance by 20%.

Customer Service Specialist

GEICO
02.2024 - 09.2024
  • Provide accurate and appropriate information in response to 1000+ customer inquiries.
  • Promote agency products to customers.
  • Research coverage and premium options and supply clients with the best coverage available.
  • Work with upper management to ensure appropriate changes are implemented to improve customer satisfaction.

Lead Technical Support Specialist

Nassau BOCES
07.2022 - 12.2023
  • Guide 200+ teachers and administrators working on 4+ school districts consisting of high schools, middle and elementary schools through end user functions by providing accurate, courteous, and efficient tech support.
  • Utilized Splashtop for remote troubleshooting of complex user issues, including file management, software errors, and system functionality.
  • Create and provide training materials to assist district staff and augment their technical abilities.
  • Chart a successful course for the planning and installation of new cabling to support network devices.
  • Enable district staff to complete all technologically related tasks by performing comprehensive setup and navigating issue resolution and repair of devices and desktops.
  • Identify the need for specialized software and equipment, handle installation, and track usage and performance.
  • Manage 200+ user accounts, permissions, and role-based access control utilizing Azure.
  • Fuel process improvement by identifying ways to enhance tools and functions, and document and escalate these opportunities to senior management.

Mobile Sales Associate

T-Mobile
06.2019 - 01.2021
  • Cultivated positive customer relationships and assessed needs to produce specialized sales solutions.
  • Propel sales growth by translating customer requirements into the communication of devices and other merchandise, their use, operation, and care.
  • Maintained the cleanliness of the store by making sure products and spaces were neat and organized.
  • Handled merchandise exchanges and returns, computed sales prices and total purchases, and received and processed cash or credit payment.
  • Assisted cross-functional team members with tasks or projects as needed.
  • Planned, organized, prioritized, and executed sales strategies to achieve established sales targets.

Education

Bachelor of Science (B.Sc.) - Computer Programming and Information Systems

Farmingdale State College
Farmingdale, New York
01.2022

Skills

  • Customer Relationship Management
  • FreshService Ticketing System
  • Microsoft Intune
  • Workspace One
  • Microsoft Office Programs
  • Network Administration
  • IT Service Integration
  • Windows 10/11
  • End User Support
  • Ring Central
  • Qualys
  • Sophos
  • Active Directory
  • Mimecast
  • C and SQL

Timeline

Technical Support Specialist

E-J Electric Installation
10.2024 - Current

Customer Service Specialist

GEICO
02.2024 - 09.2024

Lead Technical Support Specialist

Nassau BOCES
07.2022 - 12.2023

Mobile Sales Associate

T-Mobile
06.2019 - 01.2021

Bachelor of Science (B.Sc.) - Computer Programming and Information Systems

Farmingdale State College

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