Ahsjah Johnson
Rocky Mount,NC
Summary
To Obtain a diverse position with a progressive, growth-oriented company. Customer-oriented Advisor committed to delivering optimal customer service through professionalism and product knowledge. Flexible and perceptive individual with years of experience providing ongoing technical advice and support while driving sales.
Overview
5
5
years of professional experience
Work History
Apple iTunes Representative
Teleperformance
04.2022 - 07.2022
- Assisting with billing, refunds, and subscriptions of apple products.
- Offered excellent customer service by actively listening to customers' needs and empathically discussing solutions.
- Managed call flow to respond to technical support needs of customers.
Care Coordinator 1
One Call
06.2021 - 03.2022
- Provides customer support to business customers via the telephone and/or email
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Used company software and databases to maintain records of services performed and patient conditions.
Customer Interaction Specialist
Focus Services
04.2020 - 05.2021
- Responsible for fielding customer inquiries and providing excellent customer care
- Increasing sales by giving customers a free account review while exploring additional offers.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Data Collection Specialist
RTI
04.2019 - 04.2020
- Extract and enter relevant medical and financial information.
- Utilized proprietary tools to engage with clients, track communications and deliver results.
- Collaborated with team members on data validation, derived key insights, coordinated and prioritized tasks and communicated updates about fixes.
- Reported project status, adhered to key timelines and milestones, identified data gaps and facilitated collaboration between operational and technical teams.
Certified Label Operator
Fresenius Kabi
06.2018 - 03.2019
- Technical comprehension of mechanical functions and controls for inspection and packaging equipment
- Documents accurate paperwork, including batch records, logbooks, and downtime entries and checks the documentation of others
- Assures strict adherence to SOP's and cGMP's
- Communicates with packaging supervision and maintenance and QA to address machine and equipment issues
- Followed detailed instructions to operate machines with accuracy and produce quality products.
Quality Control Analyst
Fresenius Kabi
06.2017 - 03.2019
- Reviewed and validated quality requirements for manufacturing planning, supplier purchase orders, and engineering specifications to meet contract compliance regulations.
- Trained and coached existing and new employees on multiple investigative case types and internal control processes.
- Inspected items and compared against standards to meet regulatory requirements.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
Food Service Cashier
Sodexo
02.2017 - 09.2018
- Preparing for service of customers (cleaning, prepping, sanitation, excellent customer service)
- Performed cash, card and check transactions to complete customer purchases.
- Ensuring excellent presentation and environment for customers
- Set up and take down work stations
- Use of conveyor food belt and other equipment needed to ensure proper and timely distribution of goods
- Operated cash register to record transactions accurately and efficiently.
Education
High School Diploma -
Rocky Mount High School
Rocky Mount, NC06.2010
Bachelor of Science - Psychology
North Carolina Agricultural And Technical State University
Greensboro, NCAssociate - Science
Nash Community College
Rocky Mount, NCSkills
- Quality Control
- Microsoft Office
- Customer Service
- Laboratory Experience
- Customer Accounts Management
- Detailed Evaluations
- Eligibility Determinations
- High-Volume Environments
Timeline
Apple iTunes Representative
Teleperformance
04.2022 - 07.2022
Care Coordinator 1
One Call
06.2021 - 03.2022
Customer Interaction Specialist
Focus Services
04.2020 - 05.2021
Data Collection Specialist
RTI
04.2019 - 04.2020
Certified Label Operator
Fresenius Kabi
06.2018 - 03.2019
Quality Control Analyst
Fresenius Kabi
06.2017 - 03.2019
Food Service Cashier
Sodexo
02.2017 - 09.2018
High School Diploma -
Rocky Mount High School
Bachelor of Science - Psychology
North Carolina Agricultural And Technical State University
Associate - Science
Nash Community College