Ahtziri Rodriguez
Berwyn,USA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly.Strong work ethic and effective communication skills. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
9
9
years of professional experience
Work History
Sales Receptionist
Xtreme Auto Glass & Window Tint
Addison, Illinois
05.2025 - 08.2026
- Answered customer inquiries regarding auto glass and window tint services.
- Scheduled appointments for service and follow-up consultations.
- Processed customer payments and maintained accurate transaction records.
- Assisted technicians with service preparations and customer vehicle documentation.
- Informed customers about product offerings and promotions to enhance their purchasing decisions.
- Organized incoming mail to facilitate timely communication among team members. and directed to correct personnel each day.
- Engaged customers to identify needs and recommend tailored products.
- Maintained product knowledge to provide accurate information to customers.
- Collaborated with team members to achieve store goals and enhance customer experience.
- Educated customers about products and services offered by the company.
- Placed orders and answered customer questions in-person, through email, and over phone to maximize customer service.
- Followed up with clients to confirm satisfaction with purchases and address any concerns.
- Gathered data on competitors' pricing, products, and promotional activities.
Customer Care Representative
Fix Auto Chicago
Chicago, Illinois
01.2023 - 05.2025
- Assisted customers with inquiries about auto repair services and insurance claims.
- Coordinated scheduling for vehicle repairs and customer appointments to minimize wait times.
- Provided clear communication to customers regarding repair timelines and updates.
- Addressed customer complaints by identifying issues and implementing effective solutions.
- Collaborated with technicians to ensure accurate repair status information for customers.
- Maintained detailed records of customer interactions and service requests in the system.
- Informed customers on maintenance services to enhance vehicle longevity and safety.
- Trained new team members on company policies, procedures, and customer service techniques.
- Responded to customer inquiries by providing accurate information through phone and email communication. over the phone and via email.
- Participated in team meetings to discuss strategies for improving customer satisfaction levels.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Managed inventory of supplies and equipment for efficient daily operations.
- Inspected products for quality and compliance with standards.
- Documented findings and reported issues to management promptly.
- Collaborated with teams to resolve quality-related challenges effectively.
- Processed customer reservations and payments.
RECEPTIONIST
Xtreme Auto Glass And Window Tint
Addison, USA
02.2020 - 12.2022
- Managed sign-in sheets to accurately track visitor access to the premises. and other check-in procedures to track visitors on the premises.
- Maintained clean and organized reception and common areas to create a welcoming environment for visitors.
- Employed a friendly and professional tone in all communications to enhance customer experience. and demeanor, positively representing the organization.
- Managed multi-line telephone system to efficiently answer and direct incoming calls to appropriate employees.
- Used proper telephone etiquette, answered calls and caller questions and transferred to proper extensions.
- Maintained office and faculty supplies to keep optimum stock on hand.
- Followed scheduling guidelines to maximize efficiency when booking meetings or external events.
- Reviewed and audited subcontractor invoices, and vendor payments.
RESIDENTIAL HOUSE CLEANER
New Style Cleaning
Cicero, USA
06.2017 - 01.2020
- Followed infection control and universal procedures, maintaining a sanitary environment.
- Emptied trash cans and transported full bags to dumpsters, ensuring a clean and sanitary environment.
- Dusted and polished furniture and equipment.
- Maintained well-stocked and organized storage areas and cleaning carts, supporting efficient operations.
- Prioritized tasks and adapted to changing workloads, enhancing overall workflow.
- Created a welcoming atmosphere for guests and employees by delivering friendly and helpful service.
Education
HIGH SCHOOL DIPLOMA -
Morton East High School
Cicero, IL05-2019
Skills
- Payment processing
- Appointment scheduling
- Customer service
- Product knowledge
- Front desk operations
- Organization
- Time management
- Efficiency
- Team collaboration
- Attention to detail
- Problem solving
- Multilingual communication
- Consistent performance
Timeline
Sales Receptionist
Xtreme Auto Glass & Window Tint
05.2025 - 08.2026
Customer Care Representative
Fix Auto Chicago
01.2023 - 05.2025
RECEPTIONIST
Xtreme Auto Glass And Window Tint
02.2020 - 12.2022
RESIDENTIAL HOUSE CLEANER
New Style Cleaning
06.2017 - 01.2020
HIGH SCHOOL DIPLOMA -
Morton East High School