Aida Ismail
San Antonio
Summary
Experienced in providing quality patient support in fast paced healthcare settings. Utilizing effective communication and interpersonal skills to foster a supportive environment for patients and staff. Knowledge of essential medical procedures and patient monitoring techniques ensures high standards of care and adaptability to changing needs, also has experience in customer relations and customer service.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Patient Care Representative
CVS Caremark
San Antonio
12.2024 - 05.2026
- Handled insurance verification and billing processes efficiently.
- Coordinated with healthcare providers for prescription refills and authorizations.
- Answered incoming calls from patients and other healthcare professionals to answer questions or provide information.
Crisis Intervention Advocate
Crisis Text Line
San Antonio
10.2025 - 03.2026
- Provided crisis support through text-based communication with individuals in distress.
- Offered emotional support and guidance to individuals experiencing mental health challenges.
- Maintained confidentiality while managing sensitive information from clients in crisis.
Patient Care Technician
Villa De San Antonio
San Antonio
02.2023 - 12.2024
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Assisted patients with hygiene and daily living activities.
- Conducted safety rounds regularly to ensure safe environment for patients.
Education
Bachelor of Science - Psychology
The University of Texas At San Antonio
San Antonio, TX06-2028
Associate of Science - Psychology
Northwest Vista College
San Antonio, TX09-2026
High School Diploma -
Brandies High School
San Antonio, TX06-2023
Skills
- Patient care
- Patient documentation
- Crisis intervention
- Attention to detail
- Computer skills
- Problem solving
Languages
Arabic
Professional
Certification
- CPR certified
- Basic Life Support
Timeline
Crisis Intervention Advocate
Crisis Text Line
10.2025 - 03.2026
Patient Care Representative
CVS Caremark
12.2024 - 05.2026
Patient Care Technician
Villa De San Antonio
02.2023 - 12.2024
Bachelor of Science - Psychology
The University of Texas At San Antonio
Associate of Science - Psychology
Northwest Vista College
High School Diploma -
Brandies High School