Aida Robles
Lincoln,DE
Summary
Dynamic Certified Clinical Medical Assistant with a proven track record at Nemours Children's Specialty Care, excelling in patient care coordination and clinical documentation. Adept at phlebotomy and vital signs monitoring, I foster strong patient relationships through compassionate communication, ensuring optimal care and compliance with HIPAA standards. Committed to enhancing patient outcomes and clinic efficiency.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Certified Clinical Medical Assistant
Nemours Children's Specialty Care
06.2001 - Current
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Prepared and administered medications to alleviate patient symptoms.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Taught patients about medications, procedures, and care plan instructions.
- Promoted a safe work environment by complying with infection control policies and procedures, including proper hand hygiene practices.
- Demonstrated strong multitasking skills while juggling multiple responsibilities including front office duties like answering phones or processing billing inquiries alongside clinical tasks when required.
- Managed inventory levels for medical supplies, ensuring appropriate stock was available for seamless clinic operations.
- Facilitated effective communication between patients and healthcare providers with clear explanation of medical procedures and treatment plans.
- Built rapport with diverse populations of patients through compassionate listening skills and empathetic communication.
- Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
- Ensured optimal patient experience by maintaining a clean, comfortable, and organized treatment environment.
- Maintained confidentiality of patient information by adhering to HIPAA guidelines at all times during recordkeeping and communications.
- Streamlined the check-in process for patients, verifying insurance information and obtaining necessary paperwork for efficient appointments.
- Assisted physicians in providing quality care through thorough documentation of medical histories and physical examination results.
- Prepared patients for examinations or treatments, positioning them properly to ensure comfort throughout the procedure while assisting healthcare professionals as needed.
- Continually updated medical knowledge through participation in professional development opportunities, staying current on industry trends and advancements in clinical practice.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Oriented and trained new staff on proper procedures and policies.
- Followed appropriate procedures to minimize patient's exposure to radiation.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
Education
EKG And Phlebotomy - National Health Career Association
Sussex Tech Adult Education
Georgetown01-2018
Bridging The Gap Medical Interpreter Training - Medical Interpreter
State of Delaware
Dover, DE01-2010
Medical Office Assistant - Medical Assistant
PolyTech
Camden01-2000
Skills
- Patient care coordination
- Phlebotomy techniques
- Vital signs monitoring
- HIPAA compliance
- Patient scheduling
- Vital sign monitoring
- Adaptable and flexible
- Specimen collection
- Clinical documentation
- Insurance verification
- Appointment setting
Certification
- CCMA - Certified Clinical Medical Assistant
- Certified Medical Interpreter, Bridging the Gap- 2010
- Certified Introduction to EKG, Sussex Tech - 2018
- Certified Introduction to Phlebotomy, Sussex Tech -2018
Languages
Spanish
Native or Bilingual
Timeline
Certified Clinical Medical Assistant
Nemours Children's Specialty Care
06.2001 - Current
EKG And Phlebotomy - National Health Career Association
Sussex Tech Adult Education
Bridging The Gap Medical Interpreter Training - Medical Interpreter
State of Delaware
Medical Office Assistant - Medical Assistant
PolyTech