Aida Velez
Hartford,CT
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Business Office Manger
Hartford Surgery Center
04.2023 - Current
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Delivered performance reviews, recommending additional training or advancements.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Registered Medical Assistant
Starling Physicians
04.2007 - 03.2023
- Triage over 50 calls daily
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Monitored workflow to improve employee time management and increase productivity.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Prepared lab specimens for diagnostic evaluation
- Called and faxed pharmacies to submit prescriptions and refills.
- Taught patients about medications, procedures, and care plan instructions.
- Completed EKGs and other tests based on patient presentation in office.
- Managed appointments, registrations and patient relations in busy medical office.
- Monitored front areas so that questions could be promptly addressed.
- Entered procedure codes and diagnosis codes into medical billing software.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Verified patient insurance coverage and collected required co-payments.
- Conducted regular reviews of operations and identified areas for improvement.
- Frequently inspected production area to verify proper equipment operation.
Teller Associate
Citizens Bank
02.2002 - 03.2006
- Processed customer transactions promptly, minimizing wait times.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Trained new hires on customer service policies and procedures.
- Maintained friendly and professional customer interactions.
Education
Associate of Science - Business Management
Manchester Community College
Manchester, CT08.2023
Skills
- Customer Service
- Account Management
- Epic, Allscripts, Centricity
- Microsoft
- Clerical Support
- Administrative Duties
- Customer Relationship Management
- Conflict Resolution Ability
- Office Operations
- Regulatory Requirements
- Interpersonal Skills
Certification
- RMA - Registered Medical Assistant
Languages
Spanish
Professional Working
Timeline
Business Office Manger
Hartford Surgery Center
04.2023 - Current
Registered Medical Assistant
Starling Physicians
04.2007 - 03.2023
Teller Associate
Citizens Bank
02.2002 - 03.2006
Associate of Science - Business Management
Manchester Community College