Aida Zeinert
Weyauwega,WI
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Walgreens
07.2022 - 05.2024
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
- Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
Customer Service Associate
Walgreens
07.2022 - 12.2023
- Cultivated lasting client relationships through consistent reliability and dedication towards achieving mutually beneficial results.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Monitored customer feedback channels, identifying areas of improvement for enhanced service quality.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
Set Up Position
Hitching Post Sports Bar And Grill
07.2019 - 07.2022
- Assisted in training new employees on set-up techniques, ensuring a seamless transition into the role.
- Assisted chefs in food preparation tasks, resulting in timely meal service.
- Implemented process improvements that reduced food prep time without sacrificing quality.
- Provided backup support to other staff members during busy periods or staff shortages.
Education
Associate of Arts -
Fox Valley Technical College
05.2025
High School Diploma -
Weyauwega-Fremont High School
05.2023
Skills
- Team Collaboration
- Healthcare regulations
- Problem-solving skills
- Punctuality
- Complaint resolution
- Product Knowledge
Accomplishments
National Honors Society Member
State FFA Degree Recipient
Academic All Conference Award
Certification
- Pharmacy Technician License
References
References available upon request.
Timeline
Pharmacy Technician
Walgreens
07.2022 - 05.2024
Customer Service Associate
Walgreens
07.2022 - 12.2023
Set Up Position
Hitching Post Sports Bar And Grill
07.2019 - 07.2022
Associate of Arts -
Fox Valley Technical College
High School Diploma -
Weyauwega-Fremont High School