Aidan Gallegos
Belen
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
3
3
years of professional experience
2025
2025
years of post-secondary education
Work History
Customer Service Associate
Walmart
Belen
08.2022 - Current
- Assisted customers with product inquiries and order placements.
- Resolved customer complaints through effective communication and problem-solving.
- Processed returns and exchanges while adhering to company policies.
- Provide an exceptional experience with refunds and financial services.
- Assist customers with Money Transfer Dispute Resolutions and other disputes such as incorrect Bill Pay transactions.
- Protect my customers and the business by following policies and laws.
- Practice KYC (Know Your Customer) by asking questions during every transaction to prevent fraud and protect the customer.
- Ensure all equipment is functioning properly.
- Answer phones and direct calls.
- Maintained a clean and organized sales floor for optimal shopping experiences.
- Collaborated with team members to ensure efficient store operations.
- Utilized point-of-sale systems for transactions and inventory management.
- Educated customers on promotions and loyalty programs to enhance engagement.
- Handled cash transactions accurately during busy retail hours.
- Greeted customers and identified their needs.
- Resolved customer inquiries in a timely manner.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Provided information about products and services available to customers.
- Performed additional duties as assigned by management team.
- Trained new hires on products and services, best practices, and protocols to reduce process gaps.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Maintained knowledge of current sales promotions and new product releases.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
Barista
Starbucks
Belen
04.2024 - 10.2025
- Prepared a variety of coffee beverages following standardized recipes.
- Maintained cleanliness and organization of the workspace throughout shifts.
- Assisted customers in selecting products and answered their questions.
- Handled cash transactions accurately at the register.
- Collaborated with team members to ensure smooth store operations.
- Operated espresso machines and brewing equipment efficiently.
- Monitored inventory levels and restocked supplies as needed.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Maintained calm demeanor during high-volume periods and special events.
- Followed health, safety and sanitation guidelines to pass state inspections.
Education
Belen High School
Belen, NMSkills
- Customer service
- Cash handling
- Point-of-sale systems
- Dispute resolution
- Product knowledge
- Customer relationship management
- Team collaboration
Timeline
Barista
Starbucks
04.2024 - 10.2025
Customer Service Associate
Walmart
08.2022 - Current
Belen High School