Aidan Evans
Canfield,Ohio
Summary
Seasoned Shift Manager successful in keeping operations running smoothly and customers satisfied with high-quality service. Talent for proactively solving problems and keeping team members on task. Well-organized in planning schedules and workflows to accomplish objectives. Providing quality customer support to patrons to ensure a visit they will remember. Handle customer complaints thoroughly and professionally.
Overview
2
2
years of professional experience
Work History
Shift Manager
Panera Bread
Austintown, Ohio
04.2022 - Current
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Assisted in resolving escalated customer service issues in a timely manner.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Reviewed financial statements to meet targets during shift.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
BBA - Accounting
Youngstown State University
Youngstown, OH05-2027
Skills
- Inventory Control
- Quality Assurance
- Team Development
- Relationship Building
- Cash Handling
- Inventory Controls
- Data Entry
- Report Generation
- Appointment Scheduling
- Paperwork Processing
- Complaint Resolution
- Quality Assurance Controls
Timeline
Shift Manager
Panera Bread
04.2022 - Current
BBA - Accounting
Youngstown State University