Aidan Fengya
Perth Amboy
Summary
Experienced with managing retail store operations, including opening and closing procedures. Uses leadership skills to guide team members and maintain a productive work environment. Track record of ensuring excellent customer service and achieving sales goals through effective team collaboration and problem-solving.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Retail Keyholder
The Body Shop Menlo Mall
10.2023 - 03.2024
- Assisted in daily store operations, ensuring seamless customer service and merchandise presentation.
- Managed inventory processes, including stock replenishment and visual merchandising standards.
- Provided training and support to new team members on product knowledge and sales techniques.
- Handled cash register transactions accurately, maintaining accountability for financial exchanges.
Guest Services Shift Leader
SeaQuest Woodbridge Mall
11.2021 - 10.2023
- Supervised daily operations to ensure exceptional guest experiences and service quality.
- Trained and mentored team members on customer engagement and operational procedures.
- Resolved guest inquiries and concerns promptly, enhancing overall satisfaction levels.
- Coordinated schedules and assigned tasks to optimize workflow efficiency during shifts.
Pet Care Associate
PetSmart Woodbridge
01.2018 - 11.2021
- Cultivated strong relationships with pet owners to enhance customer satisfaction and loyalty.
- Trained new associates on operational procedures and best practices for pet care.
- Monitored inventory levels, restocked supplies, and maintained cleanliness of work areas.
- Maintained a clean and sanitary environment for pets by regularly cleaning enclosures, bedding, and play areas.
Manager
East Meets West Woodbridge Mall
09.2016 - 01.2018
- Led daily operations to ensure efficient service delivery and high customer satisfaction.
- Streamlined inventory management processes, reducing waste and optimizing stock levels.
- Oversaw scheduling and staffing to align with peak service times and operational needs.
- Fostered a positive team environment through effective communication and conflict resolution techniques.
Education
High School Diploma -
John F. Kennedy Memorial High School
Iselin, NJSkills
- Customer service
- Cash handling
- Conflict resolution
- Schedule coordination
- Guest engagement
- Task delegation
Certification
- Retail Management: Customer Interactions, Alison.com - 2025
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Retail Keyholder
The Body Shop Menlo Mall
10.2023 - 03.2024
Guest Services Shift Leader
SeaQuest Woodbridge Mall
11.2021 - 10.2023
Pet Care Associate
PetSmart Woodbridge
01.2018 - 11.2021
Manager
East Meets West Woodbridge Mall
09.2016 - 01.2018
High School Diploma -
John F. Kennedy Memorial High School