Aidan Keller
Wasilla,AK
Summary
Proven leader and skilled communicator, adept at prioritizing calls and mentoring teams for efficient emergency response at MATCOM Dispatch. Expert in schedule coordination and positive engagement, I excel in high-stakes environments, significantly enhancing operational efficiency. My background in intelligence analysis and aircraft mechanics showcases a versatile skill set, blending technical proficiency with exceptional interpersonal abilities. Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Dispatch Supervisor
MATCOM Dispatch
2024.04 - Current
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Skilled at working independently and collaboratively in a team environment.
- Assisted callers in emergency situations with appropriate information and support.
- Developed and maintained courteous and effective working relationships.
Intelligence Analyst
Alaska Air National Guard
2020.11 - Current
- Produced multi-source intelligence reports and products for different agency customers.
- Created useful and timely intelligence products to support field operations.
- Coordinated with other intelligence agencies to share information and resources.
- Briefed upper-level personnel on emerging threats.
911 Dispatcher
MATCOM Dispatch
2020.10 - 2024.04
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Read system maps and caller information, and documented details in system.
- Answered calls from automatic routing system and took basic information from callers.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Aircraft Structural Mechanic
United States Air Force, USAF
2014.11 - 2020.11
- Removed corrosion and deposits on special surfaces and restored using manufacturers' protocols.
- Performed daily postflight, preflight and other periodic inspections.
- Extracted components from aircraft for bench analysis and testing.
- Disassembled and inspected hydraulic systems and replaced worn components.
- Fabricated sheet metal components for aircraft skin, working with highly sensitive materials requiring special manufacturing treatments, coatings and installation processes.
Education
High School Diploma -
Meridian Medical Arts Charter High School
Meridian, ID 06.2014
Skills
- Prioritizing calls
- Schedule Coordination
- Positive communication skills
- Employee Training
- Mentoring and training
Timeline
Dispatch Supervisor
MATCOM Dispatch
2024.04 - Current
Intelligence Analyst
Alaska Air National Guard
2020.11 - Current
911 Dispatcher
MATCOM Dispatch
2020.10 - 2024.04
Aircraft Structural Mechanic
United States Air Force, USAF
2014.11 - 2020.11
High School Diploma -
Meridian Medical Arts Charter High School
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