Aidan Lombardo
Powell
Summary
Adaptable leader skilled in problem-solving and implementing company standards in fast-paced environments. Known for fostering team collaboration and delivering exceptional customer service, driving measurable improvements in satisfaction and operational workflow.
Overview
2
2
years of professional experience
Work History
Shift Supervisor
Starbucks
Marysville
09.2025 - Current
- Supervised daily operations to maintain efficient workflow and enhance customer satisfaction.
- Trained new team members on store policies and operational procedures.
- Implemented company standards for product quality and service excellence.
- Communicated expectations, job duties, and policies clearly to employees.
Insurance Customer Service Representative
Quantum Health
Dublin
01.2025 - 08.2025
- Resolved customer inquiries regarding insurance policies and claims efficiently.
- Processed customer claims and documentation to ensure timely outcomes.
- Collaborated with team members to address and resolve customer issues.
- Followed up with clients on queries to maintain high satisfaction levels.
Barista
Starbucks
Lewis Center
10.2023 - 06.2024
- Prepared high-quality beverages following standardized recipes to meet customer preferences.
- Delivered exceptional customer service through proactive engagement and prompt inquiry resolution.
- Ensured cleanliness and organization of work area, equipment, and supplies.
- Fostered a positive atmosphere by collaborating with team members during service.
Education
Associate of Science - Marketing
Columbus State Community College
Columbus, Ohio, OH06-2025
Skills
- Team leadership
- Training and development
- Staff management
- Problem-solving
- Conflict resolution
- Inventory management
Timeline
Shift Supervisor
Starbucks
09.2025 - Current
Insurance Customer Service Representative
Quantum Health
01.2025 - 08.2025
Barista
Starbucks
10.2023 - 06.2024
Associate of Science - Marketing
Columbus State Community College