Aidan Martin
Summary
Hi! My name is Aidan Martin. I am a hardworking and passionate job seeker eager to secure an entry-level banking position. With nearly three years of customer service experience, an undeniable record of consistent hard work, positivity, and great communication skills, I have become a high value employee in my work place. Not only will these skills carry over into a new career, I am highly motivated in learning new things, taking on new challenges, and increasing my skills in a professional work environment. I find money management very interesting, often researching on my own time, I'm friendly, easy to talk to, enjoy working with others, and would love an opportunity to step into the world of banking. Thank you for your consideration.
Overview
3
3
years of professional experience
Work History
Server
The Roost
03.2023 - Current
- Set positive tone for entire dining experience at first point of contact for incoming guests.
- Answered customers' questions, recommended items, and recorded order information.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Checked guests' identification before serving alcoholic beverages.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Developed and maintained courteous and effective working relationships.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Strengthened communication skills through regular interactions with others.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Organized and detail-oriented with a strong work ethic.
- Skilled at working independently and collaboratively in a team environment.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Barback
The Roost
09.2022 - Current
- Greeted customers enthusiastically with water's and menu's establishing a welcoming, friendly environment.
- Kept tabs on the bar top, refilled water's, cleared plate's and ensured guests had everything they needed.
- Decreased wait times for guests by quickly clearing the bar and resetting for new arrivals.
- Received communication from bartenders on exactly what they needed and completed tasks efficiently and effectively.
- Prepared simple syrups and garnish, as well as poured beers, margaritas, and cosmos which allowed bartenders to efficiently mix cocktails and tend to customers.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
- Assisted with training new barbacks, sharing knowledge of bar operations and best practices, resulting in a more efficient team.
Server Assistant
The Roost
07.2021 - Current
- Assisted with dining room set up prior to and after service period.
- Consistently exceeded expectations in maintaining high standards of cleanliness throughout the restaurant during busy shifts.
- Contributed to a positive team environment by working cooperatively with fellow server assistants and other restaurant staff members.
Host
The Roost
07.2021 - Current
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Food Runner/Expediter
The Roost
07.2021 - Current
- Applied keen attention to detail when plating dishes, ensuring consistent presentation standards that met or exceeded guest expectations.
- Enhanced customer satisfaction by ensuring timely and accurate delivery of food orders.
- Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.
Education
High School Diploma -
Acellus Academy
Online06.2021
Skills
- Team Player
- Multitasking
- Dependable and Responsible
- Strong Work Ethic
- Suggestive Selling
- Exceptional customer service
- Conflict and Complaint Resolution
- Workflow Coordination
- High Energy and Stamina
- Transactions and Cash Handling
- Flexible and Adaptable
- Problem-Solving
Accomplishments
Leadership and Global Citizenship Through Boulder County 4-H
- Club Treasure, Club Secretary, Club Vice President, and Club President.
- Hosted multiple foreign exchange student from Japan and South Korea.
- Guest speaker at State Leadership Conference. I spoke about Global Citizenship and the Foreign Exchange Program.
- Multiple awards in leadership and Boulder County Outstanding Senior 4-H Member of the Year Nominee.
Academic Accomplishments
- High School Honor Roll
- Pre-International Baccalaureate Program Freshmen and Sophomore Year. International Baccalaureate class and AP program Junior and Senior year.
- Graduated with Honors in 2021
Athletics
- Currently playing soccer on FC Denver Mens Amateur Team. We play in the US Open Cup and Colorado Premier League. 2023 CPL Finalists.
Timeline
Server
The Roost
03.2023 - Current
Barback
The Roost
09.2022 - Current
Server Assistant
The Roost
07.2021 - Current
Host
The Roost
07.2021 - Current
Food Runner/Expediter
The Roost
07.2021 - Current
High School Diploma -
Acellus Academy