Aidan Osuna
Los Angeles,CA
Summary
Results-driven manager with expertise in operational efficiency, team leadership, and customer service. Proven track record in implementing process improvements and enhancing service satisfaction.
Overview
8
8
years of professional experience
5
5
Certifications
Work History
Manager
Lizarraga Trucking Company
Phoenix, Arizona
11.2022 - 07.2025
- Oversaw daily operations and ensured compliance with safety regulations.
- Managed scheduling and routing for efficient delivery of freight.
- Implemented process improvements to enhance operational efficiency.
- Developed strong relationships with clients to ensure service satisfaction.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
Delivery Supervisor
Katella Deli Bakery & Restaurant
Los Alamitos, California
10.2021 - 05.2022
- Supervised daily delivery operations and ensured timely service to customers.
- Coordinated with staff to optimize delivery routes and schedules efficiently.
- Developed efficient route plans for drivers to maximize time management and customer satisfaction.
Team Leader
US Army
Fort Campbell North, Kentucky
11.2017 - 03.2021
- Led training sessions to enhance team performance and operational readiness.
- Developed action plans for mission objectives and team assignments.
- Mentored junior soldiers to foster leadership skills and teamwork effectiveness.
- Facilitated communication between team members and higher command for effective operations.
Education
High School Diploma -
Paramount High School
Paramount, CA06-2017
Skills
- Operations management
- Regulatory compliance
- Process improvement
- Freight logistics
- Customer satisfaction
- Route optimization
- Team leadership
- Employee training
- Problem solving
- Crisis management
Languages
Spanish
Full Professional
Certification
Guard Card
Timeline
Manager
Lizarraga Trucking Company
11.2022 - 07.2025
Delivery Supervisor
Katella Deli Bakery & Restaurant
10.2021 - 05.2022
Team Leader
US Army
11.2017 - 03.2021
High School Diploma -
Paramount High School