Aide Palencia
Arlington,TX
Summary
To seek a stable position with an established company that will benefit from my administrative customer service and communication skills.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Metro by T-Mobile
03.2020 - 06.2024
- Sales associate promoted to assistant manager within first year
- Represented a variety of brands
- Managed finances
- Provided great customer service in person and over the phone.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Sales Associate
MetroPCS
02.2017 - 08.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
Education
High School Diploma -
James Martin High School
Arlington05.2014
Skills
- Customer Relations
- Team motivation
- Product and service knowledge
- Retail Operations
References
- Sunny Bang, 817-225-8080, Owner at UnlimitedPCS
- Eunmi Guerrero, 817-714-7307, Manager at UnlimitedPCS
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
Metro by T-Mobile
03.2020 - 06.2024
Sales Associate
MetroPCS
02.2017 - 08.2018
High School Diploma -
James Martin High School