Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Aide Palencia

Arlington,TX

Summary

To seek a stable position with an established company that will benefit from my administrative customer service and communication skills.

Overview

7
7
years of professional experience

Work History

Assistant Manager

Metro by T-Mobile
03.2020 - 06.2024
  • Sales associate promoted to assistant manager within first year
  • Represented a variety of brands
  • Managed finances
  • Provided great customer service in person and over the phone.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Sales Associate

MetroPCS
02.2017 - 08.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.

Education

High School Diploma -

James Martin High School
Arlington
05.2014

Skills

  • Customer Relations
  • Team motivation
  • Product and service knowledge
  • Retail Operations

References

  • Sunny Bang, 817-225-8080, Owner at UnlimitedPCS
  • Eunmi Guerrero, 817-714-7307, Manager at UnlimitedPCS

Languages

Spanish
Native or Bilingual

Timeline

Assistant Manager

Metro by T-Mobile
03.2020 - 06.2024

Sales Associate

MetroPCS
02.2017 - 08.2018

High School Diploma -

James Martin High School
Aide Palencia