Aide Suero Soler
Chambersburg,PA
Summary
Dynamic and detail-oriented professional with extensive experience in customer service at Henry Home Improvements. Proven ability to manage time effectively and maintain organization, enhancing guest satisfaction. Bilingual in Spanish and English, skilled in data entry and problem-solving, consistently delivering exceptional support and fostering a welcoming environment.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Henry Home Improvements
Carlisle, PA
01.2023 - 08.2024
- Greeted and assisted visitors, ensuring a welcoming environment and clear communication of services.
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Scheduled appointments and maintained calendars for staff, optimizing time management and resource allocation.
- Processed incoming and outgoing mail, ensuring timely delivery and organization of correspondence.
- Updated and maintained client records in database systems for accuracy and accessibility.
- time management
- billing
- organization
Housekeeping Aide
WellSpan Chambersburg Hospital
Chambersburg, PA
08.2023 - 03.2024
- Maintained cleanliness and organization in assigned areas to enhance guest satisfaction.
- Assisted with routine cleaning tasks including dusting, sweeping, and mopping floors.
- Adhered to safety protocols while using cleaning chemicals and equipment.
- Supported team members in preparing rooms for new guests efficiently.
- Responded promptly to guest requests regarding housekeeping services and needs.
- Managed time effectively while prioritizing tasks based on urgency or importance, resulting in optimized productivity levels throughout each shift.
Housekeeper
Candlewood Suites Hotel
Chambersburg, PA
02.2021 - 01.2023
- Maintained cleanliness and organization of guest rooms to enhance overall guest experience.
- Implemented efficient cleaning procedures, resulting in timely room turnovers.
- Operated cleaning equipment, ensuring safety and adherence to operational guidelines.
- Collaborated with team members to prioritize tasks and manage workflow effectively.
- Trained new staff on cleaning protocols and best practices for optimal performance.
- Monitored inventory levels of cleaning supplies, facilitating timely reordering when necessary.
- Provided exceptional customer service by addressing guest requests and concerns promptly.
Education
High School Diploma -
Chambersburg Are Senior High School
Chambersburg, PA06-2007
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Data entry
- Problem-solving skills
- Team collaboration
- Friendly, positive attitude
- Fluent bilingualism(spanish- english)
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Housekeeping Aide
WellSpan Chambersburg Hospital
08.2023 - 03.2024
Front Desk Receptionist
Henry Home Improvements
01.2023 - 08.2024
Housekeeper
Candlewood Suites Hotel
02.2021 - 01.2023
High School Diploma -
Chambersburg Are Senior High School