Aidee Gomez
Sarasota,FL
Summary
Resourceful Customer Service Representative with over 10 years experience. Committed to forging strong customer relationships and ensuring satisfactory problem resolutions. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Proactive and hardworking individual focused on continuous operational improvement.
Overview
12
12
years of professional experience
Work History
Front Desk Receptionist
Palmetto Pediatrics
Palmetto, Florida
10.2024 - Current
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits. Updated insurance information to better assist in patient visits.
Team Leader
Nothing Bundt Cakes
Sarasota, Florida
01.2024 - 10.2024
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Collected, arranged, and input information into database system.
- Oversaw the successful completion of multiple high-priority projects, ensuring timely delivery and client satisfaction.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
Human Resources Intern
SIC Contractors
09.2023 - 01.2024
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered phone and performed clerical duties to assist human resources department.
- Managed confidential employee files, maintaining accurate records for performance evaluations, salary adjustments, and promotions.
- Enhanced employee onboarding experience by streamlining the orientation process and creating informative materials for new hires.
- Oversaw payroll administration, ensuring timely salary disbursement and adherence to tax regulations.
Assistant Bar Manager
Turtle Beach Grill LLC
10.2012 - 09.2023
- Assisted the General Manager in overseeing daily restaurant operations to ensure seamless service and a 5-star guest experience.
- Trained and supervised staff, ensuring they provide excellent customer service and uphold our restaurant's standards.
- Monitored and maintained inventory levels, ensuring proper stock levels of ingredients, supplies, and equipment.
- Handled guest inquiries, concerns, and issues in a professional and timely manner, ensuring superior guest satisfaction.
Deputy Clerk
Clerk Of Court
06.2021 - 09.2022
- Assisted in preparing and maintaining official records, documents, and reports.
- Organized the filing system of contracts, deeds, resolutions, ordinances, and other legal documents.
- Reviewed incoming correspondence for accuracy and completeness. Responsible for handling and entering into an automated system confidential information as it relates to court cases.
Lead Patient Service Representative
Manatee County Rural Health
09.2019 - 04.2021
- Provided customer service to patients and families in a professional manner.
- Coordinated care between multiple providers for complex cases. Performed patient registration, scheduling appointments, verifying insurance coverage, collecting payments and balancing daily cash receipts. Ensured compliance with all applicable regulations regarding patient privacy and safety standards.
- Responsible for maintaining accurate medical records including filing and retrieving documents from electronic health record system.
- Managed front desk activities such as answering phones, greeting visitors and patients, responding to inquiries and routing calls appropriately. Processed referrals for specialty care services when necessary.
Education
Bachelor Of Applied Science - Supervision And Management
State College of Florida, Manatee-Sarasota
Bradenton, FL12.2023
Skills
- Customer Service
- Office Management
- Data Entry
- Time management abilities
- MS Office
- Scheduling and Coordinating
- Attention to Detail
- Problem-Solving
- Multitasking
- Organizational Skills
Languages
- English
- Spanish
Timeline
Front Desk Receptionist
Palmetto Pediatrics
10.2024 - Current
Team Leader
Nothing Bundt Cakes
01.2024 - 10.2024
Human Resources Intern
SIC Contractors
09.2023 - 01.2024
Deputy Clerk
Clerk Of Court
06.2021 - 09.2022
Lead Patient Service Representative
Manatee County Rural Health
09.2019 - 04.2021
Assistant Bar Manager
Turtle Beach Grill LLC
10.2012 - 09.2023
Bachelor Of Applied Science - Supervision And Management
State College of Florida, Manatee-Sarasota