Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Aiden Disel

Palmetto,FL

Summary

Dynamic professional with a track record of enhancing customer satisfaction and streamlining operations at Publix. Excelled in customer service and time management, significantly improving service delivery. Known for exceptional team collaboration and adept at customer complaint resolution, consistently exceeding client expectations. Demonstrated adaptability and expertise across diverse roles, contributing to business growth and operational efficiency.

Aviation professional prepared to excel in supervisory role. Expertise in managing ground operations and ensuring adherence to safety protocols. Known for strong team collaboration and adaptability to dynamic work conditions. Skills include leadership and operational efficiency, valued by employers.

Experienced with managing customer inquiries and delivering consistent support. Utilizes effective communication and problem-solving skills to resolve issues efficiently. Track record of maintaining high satisfaction levels through empathetic and responsive service.

To finish this, I would also like to say i am very self disciplined.

i take everything i do with the upmost respect and understanding. Also giving everything i do in life 135%, otherwise why do it at all.

I also believe in punctuality, if you truly care about what you do. you will put forth effort, including getting somewhere on time. "If you are early, your on time, if your on time, your late."


Overview

3
3
years of professional experience

Work History

Hood Technician

Express Oil Change & Tire Engineers
07.2024 - 12.2024
  • Performed preventative maintenance on vehicles, resulting in reduced long-term costs for clients and improved vehicle reliability.
  • Displayed adaptability by quickly acclimating to the unique needs of each customer and their specific vehicle make or model.
  • Improved shop productivity by maintaining a clean and organized work area, enabling quick access to tools and equipment.
  • Aided in business growth through positive word-of-mouth promotion, consistently delivering high-quality services that exceeded client expectations.

Ramp Agent

WFS Worldwide Flight Services
08.2023 - 01.2024
  • Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
  • Guided aircraft into and out of parking positions using hand signals.
  • Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 10-15 daily flights.
  • Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
  • Improved ramp operations by implementing efficient scheduling and team coordination.
  • Streamlined baggage handling processes to ensure timely delivery to aircraft and reduce delays.

Customer Service Associate

Publix
09.2021 - 05.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
  • Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
  • Trained new associates in company policies and procedures, fostering a supportive work environment.
  • Handled billing and payment issues by following guidelines and resolving disputes.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

High School Diploma -

Palmetto High School
Palmetto, FL
05-2023

Skills

  • Customer service
  • Customer assistance
  • Cash handling
  • Time management skills
  • Personnel supervision
  • Customer support
  • Team collaboration
  • Customer complaint resolution
  • Product knowledge
  • Guest services

Interests

  • Cooking
  • Gym Workouts
  • Video Gaming
  • Learning new cooking techniques and expanding my culinary skills
  • Youth mentor, providing guidance and support to empower the next generation of leaders
  • Homelessness Outreach
  • Auto Repair/Restoration
  • I like working with my hands and fixing things
  • Making online content, like my Youtube channel


Timeline

Hood Technician

Express Oil Change & Tire Engineers
07.2024 - 12.2024

Ramp Agent

WFS Worldwide Flight Services
08.2023 - 01.2024

Customer Service Associate

Publix
09.2021 - 05.2023

High School Diploma -

Palmetto High School
Aiden Disel