Aiden Hooper
Watsontown,PA
Summary
Dynamic and results-driven professional with extensive experience in customer service and team management at Cloud 10. Proven ability to enhance customer satisfaction through effective complaint resolution and relationship building. Skilled in training and mentoring staff while ensuring compliance with safety protocols, contributing to a secure and efficient work environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Key Holder
Cloud 10
Wyoming, PA
10.2024 - Current
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Managed store personnel by delegating tasks and supervising daily operations.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Streamlined opening and closing procedures as integral member of store staff.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
- Mentored junior staff members, helping them develop their skills to advance within the company successfully.
- Facilitated smooth store operations during manager absences, ensuring continuity of service.
Customer Service Cashier
Burger King
Wyoming, PA
10.2021 - 10.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Busser
Angelo's
Wyoming, PA
06.2018 - 10.2021
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
- Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
Education
Law Enforcement
West Side Career Technology Center
Kingston, PA06.2024
Skills
- Customer service
- Cash handling
- Cash handling accuracy
- Training and mentoring
- Workplace safety
- Store maintenance
- Customer service management
- Staff training and development
- Staff oversight
- Alarm systems
- Task delegation
- Team building
- Multitasking and prioritizing
- Relationship building
- Flexible work schedule
- Adaptable to changing demands
- Handling complaints
- Problem anticipation and resolution
- Decision-making
- Superior work ethic
Certification
OSHA 10
FEMA ICS-200
FEMA Introduction to National Incident Management System
CPR
Timeline
Key Holder
Cloud 10
10.2024 - Current
Customer Service Cashier
Burger King
10.2021 - 10.2024
Busser
Angelo's
06.2018 - 10.2021
Law Enforcement
West Side Career Technology Center