Aidon M. Diaz
West Palm Beach
Summary
My primary work experience is with customer service, specifically in the retail field. I have worked multiple roles in the field, providing and developing skills to ensure every store has its goals met as well as elevating the customer experience and atmosphere.
Overview
4
4
years of professional experience
Work History
Sales Associate
Under Armour
10.2024 - Current
- Assist customers in selecting apparel and accessories based on fitness goals or their needs.
- Maintain visual merchandising standards to enhance store presentation.
- Restocked inventory with morning crew to maintain stock levels.
- Performing cashier duties such as processing transactions whether they were in-store purchases, online orders, returns, etc.
- Collaborating with the managers to achieve daily goals such as meeting the company standards for email rates, conversion, sales, surveys, etc.
- Maintain up-to-date knowledge of store merchandise and policies.
Assistant Manager
Tilly's
09.2025 - 01.2026
- During my time with Tilly's before our store closing, I collaborated with the other managers to run the store to its greatest potential.
- Ensured that sales goals such as the daily goal, KPIs, conversion rate, email capture, and survey count were all made
- Monitored sales performance and identified areas for improvement within the team.
- Collaborated with team to enhance customer engagement and shopping experience.
- Trained new employees on store policies and customer service standards.
- Ensured compliance with company visual merchandising guidelines and standards.
- Processed DTCs (Direct To Customer) as well as customer pick-ups
Assistant Manager & Store Supervisor
Aéropostale
03.2023 - 02.2024
- After being transferred as a supervisor for Aeropostale, I was promoted to an ASM 7 months later.
- Assisted customers on the sales floor to enhance their shopping experience.
- Performed tasks such as following the KPIs, ensuring the store is replenished and the customers are having a great shopping experience, processing returns/exchanges and online orders, shipment, product replenishment, floorset, merchandising, maintaining a business-striving atmosphere, and directing/coaching the sales associates.
Sales Associate
Nautica
08.2022 - 03.2023
- During my time with this role, I strived to ensure complete customer satisfaction by providing assistance and product knowledge. Throughout the day I completed tasks such as register, shipment, and product replenishment while tending to the customers and promoting the in-store deals
Education
Highschool Diploma -
William T. Dwyer Highschool
05-2022
Skills
- Retail Management
- Supervising Experience
- Customer Service
- Register & Cash Handling
- Shipment & inventory handling
- Maximizing Product Sales
- Processing Online Orders
- Floorset Operations
- Time Management
- Maintaining Clean Environment
- Merchandising compliance
- Upselling
Timeline
Assistant Manager
Tilly's
09.2025 - 01.2026
Sales Associate
Under Armour
10.2024 - Current
Assistant Manager & Store Supervisor
Aéropostale
03.2023 - 02.2024
Sales Associate
Nautica
08.2022 - 03.2023
Highschool Diploma -
William T. Dwyer Highschool