Aiesha Daly
New York,NY
Summary
Flexible, resourceful, and versatile professional with 8+ years of experience in ensuring smooth operations and promoting excellent customer service in fast-paced environments. Seeking a position to leverage knowledge and skills acquired through college education and work experience. Committed to delivering exceptional results and contributing to organizational success.
Overview
6
6
years of professional experience
Work History
Mets Stadium Staffing Supervisor (Seasonal)
Aramark Citifield
Queens, New York
05.2023 - Current
- Assist in the recruitment process by screening and interviewing potential candidates
- Advise and counsel on staffing rules, policies, procedures, and corrective action to maintain employee consistency
- Creating and communicating schedules, responding to scheduling changes, and maintaining employee availability records
- Resolving customer and employee issues, including work-related injuries
- Maintain office memos as well as operate technology systems and software such as voicemail systems, copy/scanners, personal computers, and MS Office and Excel
- Ensuring correct employee compensation by working with payroll coordinators
Food and Beverage Team Lead (Seasonal)
Madison Square Garden
New York, New York
11.2022 - Current
- Train and supervise 8 FOH associates per shift snd 6 Kitchen staff; recommend and enforce disciplinary actions as necessary
- Manages daily physical inventory (counting, wastes, transfers, placing orders) resulting in 25% less waste per month
- Addresses customer concerns, feedback, and suggestions in a timely and efficient manner, offers recovery solutions and escalates as appropriate
- Inspects locations and submits reports regarding cleanliness conditions, food quality, inventory, and incidents
- Collaborated with chef to create seasonal menu offerings, resulting in enhanced guest satisfaction and increased revenue
Floor Manager
Beatnic
New York, New York
09.2019 - 09.2022
- Recognized and formally acknowledged outstanding staff performance to boost productivity and company morale
- Created detailed reports on weekly, monthly, and annual revenues and expenses
- Created a cross-training program ensuring both FOH and BOH were able to perform effectively in all positions
- Implemented fun team building activities to engage staff in up selling to meet revenue targets
- Identified team weak points and executed corrective action to resolve concerns
Floor Manager
Dez
New York, New York
06.2018 - 07.2019
- Trained and mentored new employees, resulting in a 95% retention rate
- Completed all point of sale opening and closing procedures, including completion of proper paperwork
- Created detailed reports on weekly, monthly and annual revenues and expenses and also controlled operational cost as well as identified measures to cut waste
- Monitored and track inventory levels to ensure sufficient stock levels to prevent over ordering
Education
B.S. - Public Health
Monroe College
Bronx08.2021
A.A.S. - Medical Administration
Monroe College
Bronx08.2019
Skills
- Scheduling processes
- Team training and development
- Stock management
- Conflict Resolution
- Adaptability
- Data entry proficiency
- Employee retention strategies
- Multi-line phone proficiency
- Organization and prioritization
- Team building
Timeline
Mets Stadium Staffing Supervisor (Seasonal)
Aramark Citifield
05.2023 - Current
Food and Beverage Team Lead (Seasonal)
Madison Square Garden
11.2022 - Current
Floor Manager
Beatnic
09.2019 - 09.2022
Floor Manager
Dez
06.2018 - 07.2019
B.S. - Public Health
Monroe College
A.A.S. - Medical Administration
Monroe College