Aiko Salinas
Obu,Nagoya
Summary
Proven track record in enhancing customer satisfaction and sales targets at K-restaurant, leveraging exceptional customer service and sales expertise. Fluent in English, Japanese, and Tagalog, adept at building relationships and resolving conflicts efficiently. Demonstrates strong multitasking and problem-solving abilities, significantly improving team productivity and customer retention.
Overview
11
11
years of professional experience
Work History
Sales Associate
H & M Promotional Products
Yokosuka
04.2021 - 08.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Server Manager
K-restaurant
Yokosuka
08.2018 - 04.2021
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
- Troubleshot complex technical issues effectively, reducing resolution time significantly while maintaining customer satisfaction levels.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Checked establishment, service stands, and aisle area cleanliness before welcoming guests.
Sales Associate
Shamrock
Yokosuka
09.2016 - 08.2018
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.
Server
Dynamic Restaurant
Yokosuka
01.2014 - 09.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
High School Diploma - High School Diploma
Obu Kits Chu Gakko
Aichi Prefucture Obu Kyowa 07.2009
Skills
- Customer Service
- Bilingual ( English , Japanese and tagalog ) written and fluently spoken
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Relationship Building
- Flexible Schedule
- Verbal/written communication
- Client Service
- Conflict Resolution
- Sales expertise
- Fraud Detection
- Cold-calling
- Honest and Dependable
- Goal-Driven
Languages
Japanese
Native or Bilingual
English
Full Professional
Timeline
Sales Associate
H & M Promotional Products
04.2021 - 08.2024
Server Manager
K-restaurant
08.2018 - 04.2021
Sales Associate
Shamrock
09.2016 - 08.2018
Server
Dynamic Restaurant
01.2014 - 09.2016
High School Diploma - High School Diploma
Obu Kits Chu Gakko