Summary
Overview
Work History
Education
Skills
Languages
Timeline
DeliveryDriver

Aileen Acevedo

2318 Tate Ave Cleveland,OH

Summary

Dynamic professional with a proven track record in customer service and time management, Excelled in enhancing customer satisfaction and streamlining delivery processes using GPS and route planning. Skilled in fostering team collaboration and achieving efficiency improvements, demonstrating a dependable and strategic approach to overcoming challenges.

Overview

11
11
years of professional experience

Work History

Delivery Driver

Amazon
09.2021 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.

Sales Associate

Walmart
10.2020 - 12.2022
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Boosted customer satisfaction levels through exceptional service.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Team Leader

Walmart
02.2014 - 10.2020
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
  • Coordinated resources effectively to meet project deadlines and achieve desired results.

Education

Land Surveying - Surveyor

Polytechnic University of Puerto Rico
San Juan, Puerto Rico
06.2012

Skills

  • Customer service
  • Dependable and reliable
  • Punctual and reliable
  • Time management skills
  • Safe driving record
  • GPS and route planning
  • Order picking and processing
  • Map reading and navigation skills
  • GPS operation
  • Client relationship management

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Delivery Driver

Amazon
09.2021 - Current

Sales Associate

Walmart
10.2020 - 12.2022

Team Leader

Walmart
02.2014 - 10.2020

Land Surveying - Surveyor

Polytechnic University of Puerto Rico

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Aileen Acevedo