Aileen Brockbank
Medford,OR
Summary
- Attentive Patient Service Representative skilled in managing patient charts, processing payments and scheduling procedures.
- Detailed team player with strengths in communication, customer service and multitasking.
- Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
24
24
years of professional experience
Work History
Patient Service Representative
Oregon Surgical Specialists
Medford, OR
10.2022 - 03.2024
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Adhered to HIPAA regulations when handling confidential patient information.
- Provided customer service by answering patient questions and addressing concerns.
- Answered patient questions and fielded complaints to resolve issues.
Billing / Insurance Specialist
Oregon Eye & Vision Center
Central Point , OR
03.2012 - 04.2020
- Provided guidance to customers regarding available insurance plans and their benefits and limitations.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Greeted and scheduled patients
- Dispensed and repaired glasses
Medical Transcriptionist
Asante Solutions
Medford, OR
05.2000 - 09.2010
- Transcribed medical dictation from physicians, including patient histories, physical examinations and discharge summaries.
- Reviewed transcribed documents for accuracy and completeness in accordance with established procedures.
- Utilized multiple computer applications to complete work assignments accurately and efficiently.
- Efficient in transcription software and equipment to work from home.
Skills
- Reception Management
- Appointment Scheduling
- Medical Billing
Timeline
Patient Service Representative
Oregon Surgical Specialists
10.2022 - 03.2024
Billing / Insurance Specialist
Oregon Eye & Vision Center
03.2012 - 04.2020
Medical Transcriptionist
Asante Solutions
05.2000 - 09.2010
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