Aileen Casas
Houston, Texas
Summary
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment.
Solid foundation in phlebotomy techniques and patient care. Successfully completed rigorous training and demonstrated proficiency in venipuncture and specimen handling. Demonstrated excellent attention to detail and communication skills in clinical settings.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Brident Dental & Orthodontics
03.2021 - 10.2024
- Increased guest retention by maintaining a welcoming and organized reception area.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Completed all tasks in compliance with company policies and procedures.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Processed medical insurance claims and payments.
- Increased office efficiency with meticulous record-keeping of patient information, treatment plans, and payment history.
Education
Phlebotomy
Ashleys Phlebotomy School
Pearland Tx11-2024
Skills
- Excellent multitasking capability
- Sterilizing procedures
- Patient database maintenance
- Patient services
- Fast Learner
- HIPAA compliance
- Order of draw
- Venipuncture technique
Certification
- CPR/AED Certification
- Certified Phlebotomy Technician (CPT) - National Healthcareer Association (NHA).
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front Desk Receptionist
Brident Dental & Orthodontics
03.2021 - 10.2024
- CPR/AED Certification
- Certified Phlebotomy Technician (CPT) - National Healthcareer Association (NHA).
Phlebotomy
Ashleys Phlebotomy School
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