Karen Hidalgo
Worcester,MA
Summary
Detail-oriented professional with a proven track record in patient coordination and front desk management. Skilled in workflow organization and multitasking to enhance patient experience.
Overview
1
1
Language
5
5
years of professional experience
Work History
Front Desk Receptionist
Elite Oral Surgery
Worcester, Massachusetts
04.2026 - Current
- Scheduled appointments and coordinated with dental staff to optimize patient flow.
- Answered phone calls and addressed patient inquiries with professionalism.
- Managed patient check-in process and verified insurance information.
- Maintained organized front desk area and ensured cleanliness of reception space.
- Processed patient payments and ensured accuracy in financial transactions.
- Answered incoming calls, redirected callers to appropriate personnel or department, and took messages.
- Collaborated with surgical team to efficiently prepare for daily procedures.
Call Center Representative
Children And Family Dentistry And Braces
Marlboro, Massachusetts
09.2022 - 04.2026
- Answered incoming calls and provided the highest level of professionalism and knowledgeable service to every customer.
- Handled incoming calls and addressed patient inquiries promptly and professionally.
- Resolved patient concerns by listening actively and providing appropriate solutions.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Offered resolutions to de-escalate calls and solve customer issues.
- Met or exceeded call speed, accuracy and volume benchmarks on a consistent basis.
Patient Coordinator/ Dental assitant
Children And Family Dentistry And Braces
Worcester, Massachusetts
09.2021 - 04.2026
- Coordinated patient appointments and managed scheduling for dental services.
- Assisted families with insurance verification and benefit explanation.
- Educated patients on treatment options and dental hygiene practices.
- Communicated with dental staff to streamline patient flow and care delivery.
- Prepared treatment rooms for patient visits and ensured cleanliness standards.
- Assisted dentists during procedures by handing instruments and managing tools.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for the next patient.
- Sterilized instruments according to established guidelines and protocols.
- Assisted in laboratory procedures such as mixing impression materials or pouring casts from impressions taken by dentists.
Education
High School Diploma -
North High School
Worcester, MA05-2018
Skills
- Workflow organization
- Excellent multitasking capability
- Project multitasking and prioritization
- Bilingual communication
- Team collaboration
- Active listening
Languages
Spanish
Professional
Timeline
Front Desk Receptionist
Elite Oral Surgery
04.2026 - Current
Call Center Representative
Children And Family Dentistry And Braces
09.2022 - 04.2026
Patient Coordinator/ Dental assitant
Children And Family Dentistry And Braces
09.2021 - 04.2026
High School Diploma -
North High School