Melany Mendoza
Ogden
Summary
Dynamic and bilingual Front Desk Receptionist with expertise in Dentrix and a proven track record in appointment management at My Ogden Dentist. Adept at enhancing patient experiences through excellent telephone etiquette and effective payment collection, ensuring smooth operations and high patient satisfaction. CPR certified and skilled in insurance verification.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
My Ogden Dentist
10.2021 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected patient copays during checkout and collected past due balances.
- Scheduled, coordinated, and confirmed appointments.
- Verified insurance, created, and presented treatment estimates to patients.
- Submit and received Medicaid pre-authorizations.
- Occasionally helped clean rooms, sterilize, and perio chart
Janitorial Worker
JER Janitorial
05.2022 - Current
- Maintain clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Education
General Studies
Weber State University
Ogden, UTDental Assisting
Ogden Weber Technical College
Ogden, UT02-2022
High School Diploma -
Ogden High School
Ogden, UT05-2020
Skills
- Telephone etiquette
- Cash handling
- Skilled in Dentrix
- CPR certified
- Fluent in English and Spanish
- Appointment management
- Payment collection
- Schedule coordination
- Dental terminology
- Excellent multitasking capability
- Insurance verification
- Office opening and closing
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Janitorial Worker
JER Janitorial
05.2022 - Current
Front Desk Receptionist
My Ogden Dentist
10.2021 - Current
General Studies
Weber State University
Dental Assisting
Ogden Weber Technical College
High School Diploma -
Ogden High School
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