Aileen Mejia

Temporary internship in professional setting, gaining hands-on experience in customer service and front desk operations.

• Managed front desk operations, including customer check-in, signing in and directing individuals to appropriate services and staff.
• Greeted visitors warmly and directed them to appropriate departments.
• Maintained organized and professional front desk area, contributing to a welcoming environment for visitors and staff.
• Assisted visitors with computer use, online applications, and job searches, enhancing their access to resources and support.
• Performed data entry, filing and general administrative duties.

• Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
• Answered incoming calls and recorded messages to ensure timely follow-up.
• Organized front desk area to create a welcoming environment for visitors.
• Facilitated communication among team members to improve collaboration.

• Processed customer orders over the phone and in person, enhancing service efficiency.
• Handled cash transactions and processed payments efficiently.
• Assisted team members in food and beverage preparation, fostering a collaborative work environment.
• Ensured cleanliness of dining and service areas, contributing to positive customer experiences.