Aileen Tamayo
BAKERSFIELD,CA
Summary
Resourceful individual with strong multitasking abilities and conflict resolution skills. Experienced in managing customer inquiries and training new employees. Ready to leverage expertise in a fast-paced environment to enhance customer experiences. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
Languages
4
4
years of post-secondary education
8
8
years of professional experience
Work History
Optician Technician
Sam's Club
BAKERSFIELD, CA
05.2025 - Current
- Guided customers in selecting frames and lens options to enhance satisfaction and fit.
- Collaborated with optical team to ensure efficient workflow and service.
- Managed inventory of optical supplies and maintained organized displays.
- Addressed customer inquiries and resolved issues effectively, fostering a positive experience.
- Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
- Educated clients on proper eyewear care and maintenance techniques.
- Prepared and adjusted lenses for fitting in eyeglass frames.
Member Specialist
Sam's Club
BAKERSFIELD, CA
10.2023 - Current
- Assisted members with product inquiries and provided exceptional customer service.
- Managed membership renewals and processed new member registrations efficiently.
- Collaborated with team members to maintain a clean and organized sales floor.
- Developed training materials for employee onboarding and skill enhancement.
- Trained newly hired associates to fill key positions and maximize productivity.
- Developed training materials for new retail employees to enhance product knowledge.
Cashier
El Taco Rojo
BAKERSFIELD, CA
06.2021 - 10.2023
- Processed customer transactions accurately and efficiently.
- Managed cash register and balanced cash drawer at shift end.
- Trained new cashiers on register operation and customer service standards.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Collaborated with team members to ensure smooth operations during peak hours.
- Maintained cleanliness of dining and service areas throughout shifts.
- Learned roles of other departments to provide coverage and keep store operational.
Associate
In n Out Burger
BAKERSFIELD
10.2018 - 05.2021
- Provided exceptional customer service in a fast-paced restaurant environment.
- Prepared and assembled food items according to company standards.
- Maintained cleanliness and organization of workstations and dining areas.
- Trained new crew members on operational procedures and customer service standards.
- Ensured compliance with health and safety regulations during food preparation and service.
- Monitored food quality and presentation to meet company standards consistently.
- Mentored new hires on proper cash handling methods, food preparation standards, product knowledge, customer service protocols.
- Assisted in resolving customer complaints quickly and efficiently.
Education
Bachelor of Arts - Liberal Studies
California State University, Bakersfield
Bakersfield, CA 01.2026 - 08.2026
Associate of Arts - Elementary Education
Bakersfield College
Bakersfield, CA 08.2022 - 12.2025
Golden Valley High School
Bakersfield, CASkills
- Team collaboration
- Inventory management
- Employee training
- Conflict resolution
- Effective communication
- Insurance verification
- Scheduling appointments
- Strong interpersonal skills
- High-energy attitude
- Multitasking
- Teamwork skills
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Bachelor of Arts - Liberal Studies
California State University, Bakersfield
01.2026 - 08.2026
Optician Technician
Sam's Club
05.2025 - Current
Member Specialist
Sam's Club
10.2023 - Current
Associate of Arts - Elementary Education
Bakersfield College
08.2022 - 12.2025
Cashier
El Taco Rojo
06.2021 - 10.2023
Associate
In n Out Burger
10.2018 - 05.2021
Golden Valley High School