Andrea Garcia
the Eye Doc
Las Vegas
9
years of professional experience
Adaptable professional with experience supporting fast-paced offices and patient care environments. Strong in problem-solving, team collaboration, and front desk coordination, with a focus on smooth daily operations and positive client experiences.
Work History
Optician Technician
2 Years 10 Months- Adjusted eyeglass frames and temples for precise fit, comfort, and proper lens alignment.
- Verified insurance eligibility and processed patient information for timely eyewear services.
- Prepared patients for exams by collecting medical history, visual acuity, and pretesting data.
- Maintained optical inventory, organized dispensary supplies, and replenished frequently used materials.
- Educated patients on lens care, frame handling, and contact lens insertion and removal.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Monitored all eye exam machines
Registered Nurse
2 Years 4 Months- Managed multi-line phone systems and routed calls to appropriate departments
- Coordinated visitor check-in, badge issuance, and front desk security procedures
- Scheduled appointments and maintained accurate calendar and meeting logistics
- Organized incoming mail, deliveries, and outgoing correspondence efficiently
- Maintained reception area readiness, supplies, and daily administrative records
- Supported office staff with document filing, data entry, and clerical tasks
- Confirmed appointments, communicated with clients, and updated client records.
Call Center Representative
1 Year 8 Months- Resolved inbound customer inquiries with accurate information and professional phone etiquette.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Sought ways to improve processes and services provided.
- Identified and resolved discrepancies and errors in customer accounts.
Retail Store Manager
2 Years 4 Months- Directed daily store operations, maintaining merchandising standards and customer service quality.
- Monitored inventory, coordinated stock replenishment
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Managed cash control, and store opening and closing procedures.
Education
High School Diploma
Skills
Front desk operations
Appointment scheduling
Customer service
Relationship building
Optical dispensing
Team collaboration
Patient scheduling
Front desk operations
Timeline
Optician Technician
the Eye Doc
10.2022 - 08.2025Read More
Registered Nurse
Law Office of Ernest Buch
07.2020 - 11.2022Read More
Call Center Representative
RDI Corporation
09.2018 - 05.2020Read More
Retail Store Manager
Hottie World
03.2016 - 07.2018Read More
Del Sol of The Accadamy Arts
High School Diploma
Read More