Mayra Castillo
Grand Prairie,TX
Summary
I'm a Dedicated individual with strong skills in customer relationship management, patient record management, and problem-solving. Committed to enhancing customer experiences and care through effective communication and teamwork.
Overview
4
4
years of professional experience
2
2
Certifications
Work History
Optician Technician
20/20 icare and iwear
Grand Prairie, Texas
12.2024 - Current
- Handled customer inquiries and resolved issues promptly and courteously.
- Greeted visitors warmly and directed them to appropriate personnel.
- Collaborated with other healthcare professionals regarding patient care plans.
- Performed diagnostic evaluations, measured and documented vision, tested eye function and prepared examination rooms.
- Troubleshot equipment malfunctions or technical issues related to vision care devices.
- Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
- Operated optical equipment to measure and analyze visual acuity accurately.
Server
Chicken N Pickle
Grand Prairie, Texas
04.2023 - 12.2024
- Provided excellent customer service to enhance dining experiences.
- Maintained cleanliness and organization of dining area and service stations.
- Took and processed customer orders accurately and efficiently.
- Assisted in training new servers on menu items and service protocols.
- Handled customer inquiries and resolved issues promptly to ensure satisfaction.
- Processed payments using point-of-sale systems efficiently and securely.
- Supported team efforts during busy shifts to optimize workflow and service quality.
Stylist Sales Associate
Banana Republic Factory Store
Grand Prairie, Texas
05.2022 - 05.2023
- Assisted customers with product selection and styling advice.
- Maintained organized and visually appealing merchandise displays.
- Processed transactions efficiently using point-of-sale systems.
- Collaborated with team members to enhance customer service experiences.
- Conducted inventory checks and restocked merchandise as needed.
- Engaged customers in conversation to understand their needs and preferences.
Education
High School Diploma -
Grand Prairie High School
Grand Prairie, TX05-2023
Skills
- Customer relationship management
- Patient record management
- Effective communication
- Team collaboration
- Problem solving
- Critical thinking
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
CPR certified
Timeline
Optician Technician
20/20 icare and iwear
12.2024 - Current
Server
Chicken N Pickle
04.2023 - 12.2024
Stylist Sales Associate
Banana Republic Factory Store
05.2022 - 05.2023
High School Diploma -
Grand Prairie High School