Aileen Youkhanis
Oak Lawn,IL
Summary
Developed strong leadership, organizational, and customer service skills in fast-paced environments, seeking to transition into new field. Demonstrates expertise in team management and operational efficiency, with focus on achieving business objectives. Committed to leveraging these transferable skills to deliver results in new and dynamic role.
Overview
11
11
years of professional experience
Work History
Realtor
Kale Realty
05.2024 - Current
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
Retail Operations Manager/Sales Manager
Ulta Cosmetics
07.2020 - 07.2024
- Contributed to leadership team for implementing company policies and procedures.
- Supported GM by responding to candidates and prescreening,interviewing and hiring team members.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Reviewed store sale numbers, cost of inventory, operational expenses and inventory losses.
- Improved customer satisfaction ratings with attentive service, prompt issue resolution, and proactive relationship building efforts.
- Established strong relationships with vendors to secure favorable pricing terms for merchandise procurement while maintaining quality standards.
Store Manager
Francesca’s Collections
09.2018 - 12.2024
- Overturned struggling boutique from -20.3% in sales to increase of 12.2% over sales plan within 1 year
- Achieved all qualitative and quantitative (KPI) targets for boutique
- Decreased merchandise loss from 6.97% to 1% within first year in position
- Identified over $4,000 of employee theft through diligent auditing
- Increased YTD guest information capture to 92.5% from 45.7%
- District trainer- trained incoming store managers
- Maintaining payroll by scheduling based on business needs
- Leading team to complete monthly floor sets efficiently, within health and safety guidelines, and to visual standards
Co Store Manager
Garage Clothing
05.2014 - 09.2018
- Train and motivate team members who consistently meet and exceed sales goals set by company
- Store made 110% sales goal in 2018’s fiscal year resulting in a bonus for all team members
- Excelled in personal sales and customer service meeting 120% of 2018’s sales goal
- Kept merchandise loss at 0.24% by providing attentive customer service and ensuring team members are trained on how to prevent theft
- Giving team members monthly one on one personal coaching to acknowledge accomplishments and coach opportunities
- Recruit and hire new employees for the store
- Setting up and completing bi-weekly window resets to showcase new merchandise and attract customers into store
- Adapting tables and racks to maximize customer retention
- Accurately and efficiently manage store inventory process
Education
Associates Degree -
Oakton Community College
01.2015
Skills
- Client relations
- Strong negotiation skills
- Tech-savvy mindset
- Schedule coordination
- Database management
- Social media marketing
- Business development
- Staff management
- Multilingual communication
- Conflict Resolution
- Multi-tasking
References
Personal and professional references available upon request.
Timeline
Realtor
Kale Realty
05.2024 - Current
Retail Operations Manager/Sales Manager
Ulta Cosmetics
07.2020 - 07.2024
Store Manager
Francesca’s Collections
09.2018 - 12.2024
Co Store Manager
Garage Clothing
05.2014 - 09.2018
Associates Degree -
Oakton Community College
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