Ailyn Torres
Palm Springs,CA
Summary
Professional with strong background in dental office operations, adept at managing patient schedules, handling billing and insurance processes, and ensuring smooth front-office workflow. Known for fostering collaborative team environment and consistently achieving operational goals. Reliable and adaptable, with expertise in customer service, appointment coordination, and administrative tasks.
Overview
10
10
years of professional experience
Work History
Dental Front Office Receptionist
Implants Guru
Rancho Mirage, CA
02.2025 - Current
- Contributed to a pleasant atmosphere by greeting patients upon arrival, providing them with relevant paperwork, and guiding them through the check-in process.
- Managed patient scheduling and appointment confirmations to optimize office workflow.
- Fostered strong relationships with patients to encourage loyalty, resulting in repeat visits and positive word-of-mouth referrals.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Assisted with medical coding and billing tasks.
Back Office Assistant
Implants Guru
Rancho Mirage, CA
07.2021 - 02.2025
- Maintained electronic filing system, improving organization and retrieval efficiency.
- Conducted a combination of nearly 500+ panoramic, bitewings, periapical x-rays, CBCT scans to ensure the delivery of high-quality dental procedure and care.
- Restocked needed dental materials weekly for continuous operations.
- Managed dental records and patient information using electronic health record systems for accurate documentation.
- Provided assistance and support to 3 doctors during internship, gaining necessary skills, expertise, knowledge, and training about dentistry.
- Ensured compliance with infection control protocols, contributing to a safe patient care environment.
Office Support Member
Affinity Dentistry
Palm Springs, CA
09.2015 - 05.2016
- Expertly filed patients' charts, accurately collected and recorded patient's medical and dental histories.
- Maintained proper periodontal charting.
- Transferred periodontal charting data to the computer's program.
- Outbound calls to inform patients about past due or upcoming appointments.
- Appointment scheduling.
- Responsible for verifying insurance eligibility.
Education
High School Diploma -
Palm Springs High School
Palm Springs, CA12-2015
Skills
- Reliable
- Team Player
- Customer Service
- Patient documentation
- Computer Literate
- Responsible
- Ability to work under pressure
- Quick Learner
- Organized
- Adaptable
- Self-Motivated
- Flexible
- Multitasking
Radiation Safety Certificate
Took, developed, and mounted high-quality intraoral and extraoral radiographs using digital technology.
Ensured patient safety through proper positioning and use of lead aprons and thyroid collars.
Languages
Spanish
Native or Bilingual
Timeline
Dental Front Office Receptionist
Implants Guru
02.2025 - Current
Back Office Assistant
Implants Guru
07.2021 - 02.2025
Office Support Member
Affinity Dentistry
09.2015 - 05.2016
High School Diploma -
Palm Springs High School