Aime Banuelos Arambula
2404 Greeley Ave
Summary
Dynamic professional with a proven track record in patient care coordination and customer service excellence, notably at Vibrant Health. Expert in HIPAA compliance and adept in leveraging critical thinking skills to enhance patient satisfaction and streamline operations. Demonstrates exceptional organizational abilities and patient relations, significantly improving clinic efficiency and patient communication.
Friendly and compassionate with talent for effective communication and patient interaction. Possesses solid understanding of patient care protocols and proficiency in managing patient information and coordinating care services. Dedicated to improving patient experiences and ensuring seamless care delivery.
Overview
5
5
years of professional experience
Work History
Patient Care Coordinator
Vibrant Health
06.2023 - 11.2024
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
Medical Referral Specialist
Family Health Care
05.2022 - 06.2023
- Enhanced patient care by efficiently managing referral requests and ensuring timely responses from specialists.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Verified insurance benefits and eligibility for imaging and surgical procedures before referring clients.
- Assisted in the development of referral guidelines and protocols to ensure consistency across the organization.
- Utilized electronic health record systems to track patient progress, facilitating effective follow-up care.
- Coordinated seamless transitions between primary care providers and specialists by sharing relevant medical information promptly and securely.
Customer Service Representative
Walmart
05.2020 - 05.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Managed efficient cash register operations.
- Managed a team of sales associates, providing guidance and support to improve overall performance.
Cashier
El Torito Supermarket
08.2019 - 04.2020
- Greeted customers entering store and responded promptly to customer needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Handled cash with high accuracy and took care to check bills for fraud.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
High School Diploma -
Wyandotte High School
2501 Minnesota Ave, Kansas City, KS 6610205-2022
Skills
- Critical thinking skills
- HIPAA compliance
- Organizational skills
- Appointment scheduling
- Customer service
- Patient relations
- Patient care coordination
- Patient confidentiality
- Verbal and written communication
- Patient records management
- Follow-up care
- Proficient in Excel, Word, Adobe
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Patient Care Coordinator
Vibrant Health
06.2023 - 11.2024
Medical Referral Specialist
Family Health Care
05.2022 - 06.2023
Customer Service Representative
Walmart
05.2020 - 05.2022
Cashier
El Torito Supermarket
08.2019 - 04.2020
High School Diploma -
Wyandotte High School
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