Aime Hernandez
Riverside,CA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
11
11
years of professional experience
Work History
Scheduling Coordinator
Sunset Pacific Transportation
09.2024 - Current
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Answered phone calls and answered questions from potential customers.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
Lead Dispatcher
Sdla Courier Inc.
02.2021 - 08.2024
- Supervised team in audit of payroll department.
- Utilized electronic logging devices to track hours of service accurately, ensuring compliance with DOT regulations and avoiding potential fines or penalties.
- Automated office payroll, AP/AR and compliance tracking.
- Collaborated with HR and Payroll teams to ensure accurate benefit deductions and payments.
- Supported hiring processes by screening candidates, scheduling interviews, and facilitating onboarding activities.
- Assisted in training new hires on dispatch protocols, contributing to a well-prepared workforce.
- Directed dispatching, routing, and tracking of 25 fleet vehicles.
Inspector / Quality Control
Proponent
07.2018 - 03.2021
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Maintained up-to-date inspection and audit records for improved reporting and analysis.
Customer Service Representative
Access Supplies
01.2016 - 06.2018
- Processed daily invoices and billed renewed invoices to clients
- Communicated with vendors regarding backorder availability, future inventory and special
- Described product to customers and accurately explained details and care of merchandise
- Answered an average of calls per day by addressing customer inquiries, solving problems and providing new product information
- Politely assisted customers in person and via telephone and email
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
Sales Representative
Versace
08.2014 - 06.2016
- Developed a sales team
- Develop a relationship with customers and provide product information
- Successfully close sale on products of the monthly focus
- Maintain records according to sale
- Develop positive customer relationships through friendly greets and excellent greetings
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Education
Some College (No Degree) -
Fullerton College
Fullerton, CAHigh School Diploma -
Magnolia High School
Anaheim, CA06-2014
Skills
- Quality control
- Call center experience
- Data entry
- Scheduling
- Payroll administration
- Bilingual
Timeline
Scheduling Coordinator
Sunset Pacific Transportation
09.2024 - Current
Lead Dispatcher
Sdla Courier Inc.
02.2021 - 08.2024
Inspector / Quality Control
Proponent
07.2018 - 03.2021
Customer Service Representative
Access Supplies
01.2016 - 06.2018
Sales Representative
Versace
08.2014 - 06.2016
Some College (No Degree) -
Fullerton College
High School Diploma -
Magnolia High School
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