Aimee Aguirre
Crete,IL
Summary
My objective is to work in a challenging and stimulating environment with opportunity to use my current experience and to enrich my knowledge and enhance my experience. To contribute towards the achievement of organizational objective by applying my professional skills
Overview
12
12
years of professional experience
1
1
Certification
Work History
Inside Sales Representative
Alro Steel Corporation
Bolingbrook, IL
01.2023 - Current
- Cultivated and strengthened customer relationships to drive revenue growth.
- Negotiated prices, terms of sale and service agreement to close transactions.
- Collaborated with team members to determine strategic sales approaches.
- Drove value-added solution selling to maximize margins and gain market share.
- Monitored or followed-up on shipment dates to facilitate timely delivery.
- Generated sales through outbound calling and lead follow-up efforts using scripts and other phone techniques.
- Cultivated account relationships by providing strategic service and support to customer base.
- Worked in conjunction with outside sales representative to maintain and grow product sales.
- Took inbound calls, promoting products and services to secure new accounts.
- Delivered superior customer support.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Provided customers with product information, pricing and availability.
Inside Sales Representative
CALUMET LUMBER, INC.
East Chicago, IN
03.2020 - 01.2023
- Developed and implemented strategies to increase sales volume.
- Provided customers with product information, pricing and availability.
- Conducted outbound calls to existing clients to upsell products or services.
- Researched customer needs and preferences to identify opportunities for new business.
- Maintained detailed records of customer interactions, orders and account status updates.
- Monitored competitor activities and recommended changes accordingly.
- Took inbound calls on headset, promoting products and services to secure new accounts.
- Delivered superior customer support to improve account retention rate.
- Negotiated prices, terms of sale and service agreement to close transactions.
- Expedited customer orders for quick delivery and to promote satisfaction.
Business Office Administrator
CarMax
Tinley Park, IL
04.2021 - 08.2022
- Provided daily department assistance with all administrative functions.
- Gathered and sorted documents for weekly auction, organized auction site.
- Prepared purchase agreements, purchase drive out slips and sales tax forms regarding units.
- Resolved sale price discrepancies.
- Complied with state laws in order to process titles for reserved units.
- Followed up with clients regarding pending sales
- Followed up with wholesale clients regarding title absent units
- Followed up with the financial companies to finalize sales, issuing and receiving proper documents, and processing returns
- Used company and state resources to apply for full conversion/duplicate documents.
- Proven ability to mail out dozens of documents to existing customers while using company resources to confirm mailing address.
- Proficient in writing proper state affidavits for title/document errors.
- Handled large amount of cash, checks, and deposits
Guest Service Assistant
Target
TINLEY PARK , IL
08.2013 - 06.2018
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
Education
High School Diploma -
Rich East High School
Park Forest, IL05.2012
Some College (No Degree) - Engineering (Pre-Engineering)
Governor State University
University Park, ILSkills
- Work Planning and Prioritization
- Budget Development
- MS Office
- Information Confidentiality
- Demonstrate positive conduct at all times
- Quick Learner
- Work diligently and efficiently under pressure
- Properly respond to customer demands at any time with great customer service
- Balance several tasks given to me at once
- Adapt easily and work through challenges
- Multi-Line Phone Systems
- Flexible Schedule
- Decision Making
- Attention to Detail
Certification
- COMPLETED STEEL SCHOOL
Timeline
Inside Sales Representative
Alro Steel Corporation
01.2023 - Current
Business Office Administrator
CarMax
04.2021 - 08.2022
Inside Sales Representative
CALUMET LUMBER, INC.
03.2020 - 01.2023
Guest Service Assistant
Target
08.2013 - 06.2018
High School Diploma -
Rich East High School
Some College (No Degree) - Engineering (Pre-Engineering)
Governor State University