Maria Quiroga
Phoenix,AZ
Summary
Hard working and motivated with 20+ years of experience and record of success in management and customer service industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize and optimize procedures. Decisive leader with excellent planning and organizational skills.
WSET Certified with expertise in the liquor/beverage industry.
Overview
26
26
years of professional experience
Work History
Inside Sales Representative
Republic National Distributing
Phoenix, Arizona
08.2021 - Current
- Coordinated with logistics team to ensure timely delivery of products to customers.
- Expedited customer orders for quick delivery and to promote satisfaction.
- Managed multiple sales projects simultaneously and met deadlines.
- Followed up on pending orders and inquiries in a timely manner.
- Developed and implemented strategies to increase sales volume.
- Assisted in resolving customer complaints in a prompt manner.
- Leveraged computer system to input customer orders and pricing information.
- Participated in sales training and workshops to improve sales techniques and product knowledge.
- Took inbound calls on headset, promoting products and services to secure new accounts.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Identified customer needs by asking questions and advising on best solutions.
- Ensured compliance with all applicable laws and regulations related to selling practices.
- Listened to customer needs to identify and recommend best products and services.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Prepared weekly reports summarizing sales activities, forecasts and performance metrics.
- Conducted daily cold calls and emails to potential clients to generate new sales opportunities.
- Developed and maintained relationships with key customers to ensure customer satisfaction.
- Maintained detailed records of customer interactions, orders and account status updates.
Manager
Circle K Corp
Phoenix, AZ
06.2006 - 08.2021
- Management
- Assigned tasks to associates to fit skill levels and maximize team performance
- Recruited qualified candidates to fill open positions
- Completed thorough opening, closing shift change functions to maintain operational standards each day.
- Exercised good judgement and decision making in escalating and resolving issues.
- Determined marketing strategy by reviewing operating and financial statements and departmental sales records.
- Monitored staff performance and addressed issues.
- Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
- Minimizing staff turnover through appropriate selection, orientation and training.
- Maintained adequate staffing to meet objectives within budget.
Floor Supervisor
Gilbert Engineering
Phoenix , AZ
12.1998 - 08.2006
- Assembly
- Addressed employee issues and conflicts to ensure to provide input, feedback and coaching.
- Maintained inventory accuracy by counting stock on hand and reconciling discrepancies.
- Taught junior employees proactive strategies to meet operational and sales goals.
Skills
- Sales Techniques
- Banking/Book-keeping
- Work Planning and Prioritization
- Data Entry
- Training and Development
- WSET Certification
- Teamwork and Collaboration
- Performance Tracking and Evaluation
- Documentation and Reporting
- Conflict Resolution
- Hiring and Selection
- Customer Service
- Staff Development
- Marketing
- Workforce Management
- Salesforce Management
Timeline
Inside Sales Representative
Republic National Distributing
08.2021 - Current
Manager
Circle K Corp
06.2006 - 08.2021
Floor Supervisor
Gilbert Engineering
12.1998 - 08.2006