Aimee Harmon
Restaurant Server
Lancaster,OH
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work History
Server / Bartender
Don Pablo's Restaurant
Columbus , OH
1998.11 - 2005.04
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Checked guests' identification before serving alcoholic beverages.
Fine Dining Server
Flemings
Indianapolis , IN
1994.04 - 1998.10
- Provided full tableside service in a busy, upscale restaurant in downtown Indianapolis, maintaining a 987 customer satisfaction rate
- Served up to 200 guests per shift in a 10-table section of the restaurant
- Memorized an average of 12 specials every shift, including allergen information
- Processed 300÷ orders per shift with a 99.89 accuracy rate.
- Adopted a personalized approach, interacting with regular customers and memorizing their usual orders.
- Ensured that customers received respectful and professional treatment at all times.
Catering Manager
Creative Cuisine Catering
Columbus , OH
1992.04 - 1994.04
- Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
- Communicated with customers to review catering goals and budget, deliver quotes and proposals, schedule event and carry out catering needs as contracted.
- Visited venues before events to assess kitchen facilities and make thorough labor and equipment plans.
- Motivated staff to perform at peak efficiency and quality.
- Developed unique events and special promotions to drive sales.
Education
Westerville South High School
Westerville, OH 1988.09 - 1992.06
Rising Leader -
OSU Fischer College of Business
Columbus, OH 2012.04 - 2012.11
Skills
Order accuracy
undefinedTimeline
Rising Leader -
OSU Fischer College of Business
2012.04 - 2012.11
Server / Bartender
Don Pablo's Restaurant
1998.11 - 2005.04
Fine Dining Server
Flemings
1994.04 - 1998.10
Catering Manager
Creative Cuisine Catering
1992.04 - 1994.04
Westerville South High School
1988.09 - 1992.06
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