Jakob Bopp
Lexington,SC
Summary
I have prioritized lessons learned in communication with customers in my time at Mellow Mushroom. I have been shown to work well underpressure and be able to care for an unsatisfied customers needs in a way that ensures they leave the establishment happy.
In my time at Rush's, I have worked with extensive cleaning procedures, and have developed a strong sense of urgency on the work floor throughout all hours of the shift.
Overview
5
5
years of professional experience
Work History
Server / Bartender
Mellow Mushroom Pizza Bakers
1009 Gervais St, Columbia, SC 29201
09.2021 - Current
- Upsold high-profit items to enhance sales numbers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Served food and beverages promptly with focused attention to customer needs.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Answered customers' questions, recommended items, and recorded order information.
- Inspected dishes and utensils for cleanliness.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
BOH Line Cook
Rush's
201 Columbia Ave, Lexington, SC 29072
05.2019 - 07.2022
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Grilled meats and seafood to customer specifications.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Checked food temperature regularly to verify proper cooking and safety.
- Verified proper portion sizes to consistently attain high food quality standards.
- Monitored food quality and presentation to maintain high standards.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Education
J.D. -
University of South Carolina Columbia
Columbia05.2025
Skills
- Food Running
- Food inspection
- Order Management
- Guest Engagement
- Table Bussing
- Beverage Preparation
- Supply Restocking
- Safe Food Handling
- Table Setting
- Order delivery practices
- Performance Improvement
- Cash Handling
- Menu Memorization
- Sales expertise
- Suggestive Selling
- Exceptional customer service
- Allergy awareness
- High-volume dining
- Strong Work Ethic
- Quality Control
- Service prioritization
- Professional Appearance
- Order Accuracy
- Guest Seating
- Food safety practices
Tattoo Designer
I enjoy creating designs for tattoos, and occasionally giving some to people.
Timeline
Server / Bartender
Mellow Mushroom Pizza Bakers
09.2021 - Current
BOH Line Cook
Rush's
05.2019 - 07.2022
J.D. -
University of South Carolina Columbia