Paige Macchi

● Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.

● Displayed enthusiasm and knowledge about restaurant's menu and products.

● Explained menu items, describing ingredients and cooking methods upon request.

● Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.

● Addressed complaints to kitchen staff and served replacement items

● Promoted desserts, appetizers and specialty drinks to optimize sales.

● Answered product questions with up-to-date knowledge of sales and store promotions.

● Counted and balanced cashier drawers.

● Made phone calls to assist customers with orders and returns.

● Offered customers carry-out service at completion of transactions.

● Set up and activated customer accounts.

● Assisted customers by providing information and resolving complaints

● Recommended, selected, located and obtained products to meet customer needs.

● Wiped and restocked counter areas, replenished cash drawer and checked server supplies.

● Performed regular restroom checks to restock and handle minor cleaning.

● Seated guests to seating area, cleaned menus and highlighted daily specials.

● Collected reservation information and communicated updates to guests via mobile device or in-person.

● Developed long-term relationships with customers to increase opportunities for repeat business.

● Answered phone calls to schedule and confirm reservations, record takeout orders and respond to service questions.

● Stayed attentive to server availability and table turnover to quickly seat guests.

● Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.