Aimee Hayes
San Antonio,TX
Summary
Organized and dependable candidate with a willingness to take on added responsibilities. Detail-oriented and proactive with good relationship-building skills, a hardworking nature, and an adaptable approach.
Overview
23
23
years of professional experience
Work History
Patient Service Representative
Tenet Health
05.2022 - Current
- Improve patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Enhance office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Maintain a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Assists with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Collaborate with clinical staff to coordinate care plans, resulting in improved patient outcomes.
- Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.
- Assisted patients in filling out check-in and payment paperwork.
Customer Service Representative
QVC
04.2020 - 02.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Property Title Researcher & Examiner
Hollerbach & Associates
01.2001 - 02.2018
- Enhanced client satisfaction by promptly and accurately completing title searches, recording documents, and addressing discrepancies.
- Streamlined research processes for quicker turnaround times, utilizing public records databases and online resources.
- Assisted clients with understanding their title reports, answering questions and offering guidance throughout the process.
- Performed data entry and other administrative tasks to keep records and files organized and accurate.
Education
High School Diploma -
Challenge High School
San Antonio04.2000
Skills
- Insurance Verifying
- Eligibility Determination
- Appointment Scheduling
- Reception Management
- Data Entry Proficiency
- Patient Intake
Timeline
Patient Service Representative
Tenet Health
05.2022 - Current
Customer Service Representative
QVC
04.2020 - 02.2021
Property Title Researcher & Examiner
Hollerbach & Associates
01.2001 - 02.2018
High School Diploma -
Challenge High School