Aimee Hoke
Bradenton
Summary
Results-driven team lead with experience in task delegation and conflict resolution. Proven ability to improve operational efficiency and enhance visitor satisfaction in high-traffic environments. Ready to leverage expertise to support organizational goals.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Goswick Eye
Worcester, MA
12.2025 - Current
- Greeted patients and visitors, creating welcoming atmosphere in high-traffic medical office.
- Managed appointment scheduling using electronic health record system, ensuring efficient patient flow.
- Assisted with patient check-in and check-out processes, enhancing overall operational efficiency.
- Processed insurance verification and collected payments, ensuring accuracy in financial transactions.
Team Lead
Storm King Art Center
New Windsor, NY
03.2024 - 03.2025
- Inspired and directed employees to foster a collaborative and productive work environment.
- Delegated tasks and established deadlines to ensure project completion.
- Developed and implemented educational initiatives to support employee growth and performance.
- Developed and implemented staff scheduled to optimize operational efficiency. Oversaw cash drawer reconciliation to maintain financial integrity. Conducted site patrols during off hours to enhance security measures.
- Facilitated positive visitor experiences while promoting staff safety through effective conflict resolution. Activated emergency protocols to address critical situations promptly.
Visitor Services Attendant
Storm King Art Center
New Windsor, NY
03.2022 - 03.2024
- Assisted with setup and breakdown of events, ensuring timely execution of schedules.
- Provided information and support to visitors, fostering a welcoming environment.
- Collaborated with team members to improve operational efficiency during peak attendance periods.
- Ensured efficient operation and inspection of golf carts, and ADA- compliant tram, promoting visitor comfort and mobility within an expansive 500-acres of land.
- Oversaw admissions and implemented initiatives to increase membership sales and foster community involvement.
Education
High School Diploma -
Valley Central High School
Montgomery, NY2020
Skills
- Customer service
- Time management
- Attention to detail
- Problem-solving skills
- Confidentiality handling
- Task delegation
Timeline
Front Desk Receptionist
Goswick Eye
12.2025 - Current
Team Lead
Storm King Art Center
03.2024 - 03.2025
Visitor Services Attendant
Storm King Art Center
03.2022 - 03.2024
High School Diploma -
Valley Central High School