Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Aimee Langman

Jacksonville

Summary

Detail-oriented financial services and insurance professional with extensive experience in banking, sales, and insurance. Demonstrated proficiency in overseeing complex operations, building client relationships, and maintaining regulatory compliance. Expertise in customer service, loan operations, and insurance sales, with a strong commitment to delivering exceptional client support and operational efficiency.

Overview

12
years of professional experience
1
Certification

Work History

TELEPERFORMANCE USA

Licensed Medicare Sales Agent
10.2024 - 12.2024

Job overview

  • Successfully obtained and maintained a valid health insurance license, ensuring compliance with state regulations
  • Provided expert guidance to clients on various health insurance plans, explaining coverage options, benefits, and costs
  • Effectively communicated complex insurance terms and policies in a clear and concise manner to ensure client understanding
  • Managed a high volume of incoming calls from prospective clients, addressing inquiries promptly and professionally

ADT

Sales Associate
09.2023 - 01.2024

Job overview

  • Provided exceptional customer service, resolving inquiries and complaints promptly to ensure customer satisfaction
  • Built and maintained strong relationships with customers, resulting in a high rate of repeat business and referrals
  • Effectively communicated promotions, discounts, and special offers to customers at the point of sale

TD Bank

Commercial Loan Operations Representative V
03.2019 - 03.2023

Job overview

  • Comprehensive knowledge of the Syndicated Loan Market, especially as an Administrative Agent, and understands market conventions for managing the product.
  • In depth knowledge of Syndicated Lending Operations including Credit Agreements, new facility onboarding, loan servicing, Fedwire payments, General Ledger reconciliation, trading via assignment, revolving credit facilities, term loan facilities, etc.
  • Knowledge of industry standards and best practices for Syndicated and Commercial lending operations, as well as market initiative to streamline and automate the settlement and servicing for Loans.
  • Ensure all lending transactions are booked and managed correctly, minimizing operational risks and losses, and ensuring compliance with all bank policies and procedures.
  • Comfortable managing all aspects of Agency servicing, including interaction with senior internal and external stakeholders: Clients, Investors/Lenders, Issuing Banks, Syndications, Front Office etc.

TD Bank

Head Teller
02.2019 - 03.2021

Job overview

  • Provided approvals in accordance with bank's policies and procedures when needed to complete certain transactions
  • Provides excellent customer service while processing transactions, and recommending additional products and services to meet customers' needs.
  • Took ownership of Teller Journals and coached tellers on identifying solutions
  • Partner with Bankers to enhance, coach and motivate tellers and build a proactive relationship between the two job families.
  • Perform the tasks of hiring and providing training to teller staff.
  • Prepared weekly work schedule for the branch’s staff and all work assignments to ensure all time periods are covered.
  • Performs all branch’s audits for cash and monthly store records.

Hooters of America

Hooter Girl
08.2018 - 03.2019

Job overview

  • Provided excellent customer service: worked closely with restaurant staff to ensure that orders were served in an efficient time and accurately
  • Trained incoming staff regarding the restaurant's procedures, culture and practices
  • Gained immeasurable experience such as multi-tasking, verbal and written communication, attention to detail, recommendations, maintaining proper accountability for orders and funds while keeping up a professional appearance
  • Upsold a variety of many different food and beverage items while being knowledgeable of specials and other promotions and deals

Ale House

Waitress
04.2017 - 08.2018

BB&T

Branch Banker III
04.2013 - 04.2017

Job overview

  • Expanded customer relationships by maintaining a regular follow-up process and building rapport with each customer.
  • Worked closely with management to strategize sales techniques to increase branch production and customer service.
  • Maximized on sales behaviors to increase individual consumer, business, and lending goals.
  • Consistently recognized as top performer with balanced production in the region.
  • Utilized strong analytical and problem-solving skills to derive innovative solutions.

Education

Homeschooled
Jacksonville, FL

High school diploma
05.2012

Skills

  • Proficient typing skills
  • Experienced in software utilization
  • Financial auditing
  • Candidate selection skills
  • Proficient in administrative tasks
  • Sales expertise
  • Customer relationship management in banking
  • Revenue growth techniques
  • Support resolution skills
  • Team management
  • Financial transaction handling
  • Detail-oriented data management
  • Risk mitigation strategies
  • Skilled in financial analysis writing
  • Strong organizational abilities
  • Experienced with Microsoft Office applications
  • Expense tracking
  • Results-driven

Certification

  • LIFE INCL VAR ANNUITY AND HEALTH (0215)
  • July 2024 to May 2027
  • NPN License #: G144556

Timeline

Licensed Medicare Sales Agent

TELEPERFORMANCE USA
10.2024 - 12.2024

Sales Associate

ADT
09.2023 - 01.2024

Commercial Loan Operations Representative V

TD Bank
03.2019 - 03.2023

Head Teller

TD Bank
02.2019 - 03.2021

Hooter Girl

Hooters of America
08.2018 - 03.2019

Waitress

Ale House
04.2017 - 08.2018

Branch Banker III

BB&T
04.2013 - 04.2017

Homeschooled

High school diploma

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Aimee Langman