Angela Cole
Richland,MS
Summary
Experienced Support Representative with 15 years in insurance and customer service roles. Proficient in remote work, adept at managing high-volume contact center operations. Seeking a Client Customer Service Support Representative position to leverage expertise in client relations.
Overview
15
15
years of professional experience
Work History
Licensed Medicare Sales Agent
HealthPlanOne
Remote
08.2022 - 10.2023
- Delivered customized healthcare solutions to clients by providing expert guidance on various Medicare products such as Advantage, Supplement, and Prescription drug plans.
- Provided product information and answered questions about Medicare services.
- Assisted customers with selecting appropriate plans based on their needs.
- Maintained accurate records of sales activities and customer interactions.
- Resolved customer complaints quickly and professionally.
- Presented and clearly explained insurance policy options based on clients' needs and goals.
Licensed Insurance Agent
Sitel Group
Remote
06.2021 - 07.2022
- Managed a high volume of customer inquiries, effectively handling 40-50 daily calls, ensuring timely resolution of customer issues related to policy modifications, payments, and vehicle updates.
- Maintained accurate records of client information including contact details and policy changes.
- Provided assistance with billing inquiries, payment processing, and customer service issues.
Account Manager/Licensed Insurance Agent
State Farm Mutual Automobile Insurance Company
Jackson, MS, MS
05.2013 - 05.2021
- Managed a diverse range of customer inquiries, ensuring accurate and timely resolutions to billing questions and policy modifications.
- Ensured compliance with industry regulations when dealing with clients.
- Maintained a high level of professionalism when dealing with difficult customers.
- Developed strong relationships with customers by providing personalized assistance and support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Customer Service Director
Fitness Lady
Pearl, MS, MS
07.2008 - 05.2013
- Managed daily operations and schedules for a team of 12, ensuring smooth service delivery and staff coordination.
- Developed training materials for new hires and ongoing development of existing staff members.
- Developed and implemented fitness programs tailored to the needs of individual clients.
- Supervised staff responsible for providing personal training services, including setting performance goals and evaluating progress towards those goals.
Education
High School Diploma, General -
Brandon High School
Brandon, MS05.2001
Skills
- Account Management
- Customer Support
- Salesforce
- Call Center
- Data Entry
- Time Management
- Problem-Solving
- Effective Communication
- Active Listening
- Inbound/Outbound Calling
- Remote work
- Goal-Oriented
- Customer Billing
- Customer Engagement
- HIPAA Compliance
- Customer Complaint Resolution
- Attention to Detail
- Customer Relationship Management (CRM)
- Microsoft Outlook
- Typing 60 WPM
- Payment Processing
Timeline
Licensed Medicare Sales Agent
HealthPlanOne
08.2022 - 10.2023
Licensed Insurance Agent
Sitel Group
06.2021 - 07.2022
Account Manager/Licensed Insurance Agent
State Farm Mutual Automobile Insurance Company
05.2013 - 05.2021
Customer Service Director
Fitness Lady
07.2008 - 05.2013
High School Diploma, General -
Brandon High School