Detail-oriented Patient Service Specialist with expertise in appointment scheduling, insurance verification, and effective communication. Committed to enhancing patient experiences and facilitating seamless interactions between patients and medical staff.
Overview
3
3
years of professional experience
Work History
Patient Service Specialist
Baylor Scott & White
Temple
07.2026 - Current
Verified patient insurance information for eligibility and coverage.
Scheduled appointments using electronic health record systems.
Managed patient inquiries via phone and in-person interactions promptly.
Coordinated communication between patients and medical staff effectively.
Patient Service Representative
Texas Orthopedics Sports and Rehabilition
Austin
08.2025 - 06.2026
Handled patient inquiries via phone, email, and in-person interactions.
Assisted patients with scheduling appointments and managing calendars.
Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
Coordinated insurance verification processes for patient coverage and benefits.
Supported administrative tasks such as maintaining patient records and files.
Front Desk Receptionist
Leander Pediatric Dentistry
Leander
11.2023 - 02.2025
Managed appointment scheduling and coordinated patient flow efficiently.
Greeted patients warmly and provided information about dental services.
Handled incoming calls and directed inquiries to appropriate staff members.
Assisted families with insurance verification and billing inquiries.
Patient Service Specialist at University Hospital - University Health SystemPatient Service Specialist at University Hospital - University Health System