Aimee Ratliff
Moody,TX
Summary
Dedicated Store Manager with years of experience in bookkeeping, payroll and monthly reconciliation. Flexible and adaptive team builder with expertise in scheduling, customer relationship management and inventory control. Dependable and deadline-oriented self-starter familiar with business principles and practices. Quality-drivin focused on keeping business agile and efficient in changing market conditions. Offering years of vast experience hiring and training staff, optimizing workflows and increasing team productivity. Diplomatic and motivational leader with good relationship-building and decision-making abilities.
Overview
13
13
years of professional experience
Work History
Store Manager
Michaels Arts and Crafts
Waco, TX
07.2022 - Current
- Achieved cost-savings by developing functional solutions to problems.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Recognized by management for providing exceptional customer service.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Conducted testing of software and systems to ensure quality and reliability.
- Managed inventory and supplies to ensure materials were available when needed.
- Updated and maintained databases with current information.
- Maintained updated knowledge through continuing education and advanced training.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Operated equipment and machinery according to safety guidelines.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Worked effectively in team environments to make the workplace more productive.
- Utilized various software and tools to streamline processes and optimize performance.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Organized promotional events to increase product awareness.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Prepared staff work schedules and assigned team members to specific duties.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Delegated work to staff, setting priorities and goals.
- Monitored inventory levels and placed orders to restock shelves.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Ensured compliance with safety regulations and company policies.
- Developed strategies to maximize sales and profitability.
- Monitored progress by establishing plans, budgets and measuring results.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assessed operational efficiency of the store's departments.
- Mitigated business risks by working closely with staff members and assessing performance.
- Maintained accurate records of employee performance reviews.
- Updated and maintained store signage and displays.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Managed daily banking activities such as deposits and withdrawals.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Updated POS system with new products and promotional offers.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Resolved customer complaints in a timely manner.
Operations Manager
Michaels Arts and Crafts
Waco, TX
02.2020 - 07.2022
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed scheduling, training and inventory control.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Planned delivery routing, team workflows and promotional initiatives.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
- Oversaw financial management, budget management, accounting and payroll activities.
- Crafted operations best practices using audits and project management team feedback.
- Generated performance and labor strategies to compete in new and existing markets.
- Created corrective actions based on adverse KPI trends.
- Conducted employee observations and documented findings.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Enforced federal, state, local and company rules for safety and operations.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Built strong operational teams to meet process and production demands.
Custom Framing Manager
Michaels Arts and Crafts
Waco, TX
11.2018 - 02.2020
- Delegated work to staff, setting priorities and goals.
- Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
- Reviewed completed work to verify consistency, quality and conformance.
- Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
- Coordinated extensive planning, development of project milestones and budget for complex contracts.
- Oversaw workforce schedules and allocated resources in order to achieve project goals.
- Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
- Coordinated work schedules and distributed tasks to employees in each department.
- Developed and mentored team members to provide hospitable, professional service while adhering to established service models.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Customer Experience Manager
Michaels Arts and Crafts
Waco, TX
12.2017 - 10.2018
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
- Drove customer escalations to resolution by engaging directly with clients.
- Revised department schedules to maximize coverage during peak hours.
- Prepared documentation, reports and logs to identify and manage sales metrics and support process driven activities.
- Directed team members and leveraged data analytics to identify areas of improvement and accountability.
- Supported sales team members to drive growth and development.
- Coached, developed and motivated team to achieve revenue goals.
- Implemented creative sales and marketing strategies to assist sales team with reaching targets.
- Evaluated employee progress and compliance while identifying areas for additional coaching by monitoring daily performance.
- Managed employee payroll, hiring, termination and training to ensure maximum productivity.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Established ambitious goals for employees to promote achievement and surpass business targets.
Nanny
Kristina Jones
Belton, TX
09.2016 - 01.2018
- Created nurturing, safe environments to promote emotional, social and intellectual growth.
- Aided with bathing, dressing, teeth brushing and diapering to promote healthy personal hygiene and good oral health.
- Monitored indoor and outdoor playtime by guiding activities while watching for dangers.
- Bathed and dressed babies, changed diapers and prepared bottles and feeding equipment.
- Regulated children's schedules to balance rest, learning and play.
- Interacted positively with children to promote mental and emotional development.
- Followed routines to foster stability and structure in children's lives during parental absences.
- Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
- Encouraged safe, positive behavior by redirecting children to take positive action.
- Assisted children with completing homework and special assignments to improve academic performance.
- Minimized TV and mobile device time by engaging children with games and physical books.
- Observed children during snack time to prevent choking.
- Cooked nutritious meals to promote healthy diet and nutrition.
- Provided safe transportation to and from activities and events.
Customer Experience Manager P/T
Michaels Arts and Crafts
Waco, TX
09.2017 - 12.2017
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
- Oversaw address of customer requests for friendly, knowledgeable service and support.
- Drove customer escalations to resolution by engaging directly with clients.
- Revised department schedules to maximize coverage during peak hours.
- Scheduled appointments to meet customer needs and resolve key concerns.
- Prepared documentation, reports and logs to identify and manage sales metrics and support process driven activities.
- Supported sales team members to drive growth and development.
- Evaluated employee progress and compliance while identifying areas for additional coaching by monitoring daily performance.
- Managed employee payroll, hiring, termination and training to ensure maximum productivity.
Daycare Teacher
Young World Preschool And Mother's Day Out
Temple, TX
11.2014 - 09.2016
- Communicated with children's parents and guardians about daily activities, behaviors and problems.
- Supervised circle time, free play, outside play and learning and developmental activities.
- Taught children foundational skills in colors, shapes and letters.
- Organized and led activities to promote physical, mental and social development.
- Implemented hands-on, play-based strategies for experiential learning.
- Monitored children's play activities to identify additional learning opportunities or behavioral issues.
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
- Enhanced sensory abilities by giving children access to numerous textures and shapes.
- Sparked creativity and imagination by helping children discover new things each day.
- Read aloud and played alphabet games to encourage early literacy.
- Supported children's emotional and social development by adapting communication tactics for differing client needs.
- Observed children for signs of illness, injury, emotional disturbance, learning disorders and speech problems.
- Kept records of over 18 students' progress, detailing behavioral, emotional, academic and social growth.
- Planned and led games, reading and activities for groups of children.
- Updated rules, safety and behavioral guidelines and disciplinary protocols
- Implemented behavior modeling and positive reinforcement into daily routines.
- Introduced groups of toddlers to multisensory activities through music, dance and stories to encourage exploration and spark curiosity.
- Communicated with parents regularly to maintain student progress, schedule meetings and increase overall student happiness.
- Read stories to children and taught painting, drawing and crafts.
- Observed behavioral issues to alert parents or guardians.
- Developed and enforced positive strategies to encourage good behavior.
Team Member
Chick-fil-A
Temple, TX
07.2013 - 11.2015
- Worked hard to learn required tasks quickly to maximize performance.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Built and maintained working relationships with peers and upper management.
- Looked for ways to go above and beyond job requirements.
- Upheld high standards of productivity and quality in operations.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Assisted newly hired team members by explaining company procedures and safety requirements.
- Stayed informed of company and store updates from leadership.
- Addressed customer needs, responding to specific requests.
- Monitored and supported proper electronic shelf label signage.
- Trained new team members using approved training materials and information.
- Processed and retrieved customer special orders.
- Rotated through series of different stations based on team needs.
- Implemented performance, quality and efficiency measures to achieve aggressive production goals.
Team Member
Michaels Arts and Crafts
Temple, TX
06.2012 - 07.2014
- Worked hard to learn required tasks quickly to maximize performance.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Built and maintained working relationships with peers and upper management.
- Looked for ways to go above and beyond job requirements.
- Upheld high standards of productivity and quality in operations.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Assisted newly hired team members by explaining company procedures and safety requirements.
- Stayed informed of company and store updates from leadership.
- Addressed customer needs, responding to specific requests.
- Participated in and contributed to meetings by sharing concerns and ideas for improvements.
- Developed positive customer relationships through friendly greeting and excellent service.
- Collaborated with peers to meet strategic objectives and deliver on productivity and profitability targets.
- Monitored and supported proper electronic shelf label signage.
- Trained new team members using approved training materials and information.
- Rotated through series of different stations based on team needs.
- Initiated inventory control measures to sustain stock levels.
- Improved knowledge and productivity through continuous education and learning from senior team leaders.
- Implemented performance, quality and efficiency measures to achieve aggressive production goals.
Education
High School Diploma -
Temple High School
Temple, TX06.2014
Skills
- Problem-Solving
- Budget Development and Management
- Financial and Cash Flow Analyses
- Planning and Implementation
- Customer Service
- Inventory Management
- Workflow Optimization
- Decision Making
- Operations Monitoring
- Staff Management
- Workforce Training
- Incidents Management
- Staff Training and Development
- Performance Monitoring
- Maintaining Compliance
- Goal Setting
- Team Leadership
- Process Improvement Strategies
- Policies and Procedures Implementation
- Employee Motivation
- Performance Reporting
- Solutions Development
- Budget Control
- Staff Scheduling
- Customer Service Management
- Problem Anticipation and Resolution
- Records Organization and Management
- Sales Tracking
- Performance Evaluation and Monitoring
- Hiring and Onboarding
- Recruitment and Hiring
- Operations Oversight
- Management Team Building
- Focus and Follow-Through
Education and Training
other
Accomplishments
- Taken off the High shrink list after years of store being on it.
Affiliations
- Inventory caption for the district
- Mom of 2 boys
References
References available upon request.
Timeline
Store Manager
Michaels Arts and Crafts
07.2022 - Current
Operations Manager
Michaels Arts and Crafts
02.2020 - 07.2022
Custom Framing Manager
Michaels Arts and Crafts
11.2018 - 02.2020
Customer Experience Manager
Michaels Arts and Crafts
12.2017 - 10.2018
Customer Experience Manager P/T
Michaels Arts and Crafts
09.2017 - 12.2017
Nanny
Kristina Jones
09.2016 - 01.2018
Daycare Teacher
Young World Preschool And Mother's Day Out
11.2014 - 09.2016
Team Member
Chick-fil-A
07.2013 - 11.2015
Team Member
Michaels Arts and Crafts
06.2012 - 07.2014
High School Diploma -
Temple High School