Aimee Russell
Atlanta,GA
Summary
Experienced with managing surgery schedules, ICD-10 coding, various EHR systems, ensuring all appointments are accurately coordinated and communicated. Utilizes strong organizational skills to handle multiple tasks efficiently and maintain smooth operations. Track record of effective communication and patient interaction, ensuring high level of service and satisfaction. Works well in fast-paced administrative environments focused on maintaining smooth and efficient scheduling services. Healthcare professional with solid foundation in surgery scheduling and commitment to operational efficiency. Adept at managing complex schedules, coordinating with medical teams, and ensuring patient satisfaction. Known for collaborative teamwork and adaptability in dynamic healthcare settings, with strong organizational and communication skills.
Overview
31
31
years of professional experience
Work History
Surgery Scheduler
Piedmont Orthopedics
02.2022 - Current
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Verified insurance coverage and obtained pre-authorizations.
- Enhanced claim processing efficiency by verifying insurance coverage and obtaining pre-authorizations for procedures, knowledge of CPT and ICD-9 codes.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
- Acted as a liaison between patients, insurance carriers, and the surgical team to secure necessary authorizations for timely procedures.
- Improved accuracy of medical billing by meticulously verifying procedure codes before submitting claims to insurance companies.
- Resolved scheduling conflicts to maintain high-quality patient services.
Insurance Verification Specialist
Atlanta Orthopedic Institute
09.2009 - 11.2021
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Maintained strong knowledge of basic medical terminology, CPT and ICD-10 codes to better understand services and procedures.
- Enhanced claim processing efficiency by verifying insurance coverage and obtaining pre-authorizations for procedures.
Insurance Coordinator
Urology of Greater Atlanta
05.2005 - 08.2009
- Verified insurance and communicated coverage to staff and patients.
- Managed high volume of inbound calls, promptly resolving issues while providing accurate information on policies and procedures.
- Assisted clients with understanding complex insurance policies, effectively addressing concerns or questions.
- Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
Referral Coordinator
Atlanta Heart Associates P.C
04.2002 - 05.2005
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
Unit Secretary, Labor and Delivery
Southern Regional Medical Center
06.1998 - 03.2002
- Facilitated smooth admission process for patients by collecting personal information, verifying insurance details, and explaining consent forms.
- Ensured timely responses to physician requests for laboratory test results or imaging studies through diligent tracking of pending orders.
- Improved patient satisfaction by efficiently managing and organizing medical records, admission paperwork, and discharge documents.
ER Admissions Representative
South Fulton Medical Center
06.1994 - 05.1998
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Streamlined patient admission and discharge processes, improving overall efficiency and reducing wait times for patients.
- Updated patient records with accurate, current insurance policy information.
- Coordinated with care teams across various departments to ensure seamless integration of verified coverage information into overall treatment planning.
Education
Associate of Science -
Gordon College
Barnesville, GA08.2005
Skills
- Obtaining authorizations
- Insurance verification
- CPT coding
- Medical terminology
- EHR systems expertise
- Scheduling tests and procedures
- Problem-solving
- Collaboration and teamwork
- Critical thinking
- Patient relations
- Office administration
Timeline
Surgery Scheduler
Piedmont Orthopedics
02.2022 - Current
Insurance Verification Specialist
Atlanta Orthopedic Institute
09.2009 - 11.2021
Insurance Coordinator
Urology of Greater Atlanta
05.2005 - 08.2009
Referral Coordinator
Atlanta Heart Associates P.C
04.2002 - 05.2005
Unit Secretary, Labor and Delivery
Southern Regional Medical Center
06.1998 - 03.2002
ER Admissions Representative
South Fulton Medical Center
06.1994 - 05.1998
Associate of Science -
Gordon College
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