Aimee Thomas
Middleboro,Massachusetts
Summary
Highly skilled and enthusiastic professional with more than 5 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume ABA practices by providing exceptional customer service.
Overview
9
9
years of professional experience
Work History
Practice Manager
Bierman Autism Center
02.2022 - 02.2024
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Addressed and remedied all patient or team member issues.
- Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on industry standards and best practices.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Enhanced staff productivity by providing comprehensive training programs and regular performance evaluations.
- Ordered all office supplies and kept check on inventory levels.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
Operations Manager
Center For Autism And Related Disorders, Inc
01.2019 - 02.2022
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Developed and implemented strategies to maximize customer satisfaction.
- Implemented quality control systems that boosted overall product consistency and reliability.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Trained and guided team members to maintain high productivity and performance metrics.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Analyzed and reported on key performance metrics to senior management.
Therapist Liaison
Center For Autism And Related Disorders, Inc
04.2015 - 01.2019
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Analyzed team performance and identified opportunities for additional training.
- Monitored participant workflow and behaviors throughout training process.
- Developed job-specific competencies and performance standards.
- Ensured consistent messaging across all training materials by adhering to corporate branding guidelines.
- Provided coaching and mentoring to employees.
- Facilitated virtual, in-person and blended learning sessions.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
Education
Bachelor of Arts - Psychology
University of Massachusetts - Dartmouth
North Dartmouth, MASkills
- Budgeting expertise
- Certified in CPR/AED
- Human Resources Management
- Employee Performance Evaluations
- Staff Development
- Schedule Management
- Patient Relations
- Personnel Recruitment
- Budget Oversight
- Employee Recruitment and Hiring
- Resource Utilization
Timeline
Practice Manager
Bierman Autism Center
02.2022 - 02.2024
Operations Manager
Center For Autism And Related Disorders, Inc
01.2019 - 02.2022
Therapist Liaison
Center For Autism And Related Disorders, Inc
04.2015 - 01.2019
Bachelor of Arts - Psychology
University of Massachusetts - Dartmouth